• Communicate regularly with the Product Directors and Program Managers to relay real time updates while supporting ongoing OCS cases. Additionally, regularly communicate OCS utilization activities and users’ feedback • Provide customer support by managing OCS product inventory, supporting refresher training and on-going guidance to clinical users  ◦ May also work with non-clinical teams at sites involved in using the OCS to explain the OCS use model and requirements for organ retrievals, transport, and donor organs’ assessments• Prepare (with support and review of senior colleague) and present internal case reviews following the use of OCS• When not on call will support manager, Product Directors and Program Managers in various assignments and tasks, either remotely from home in assigned hub or as assigned• May participate in R&D activities in lab setting under direction of Product Director or Program Manager• May participate in medical and scientific conferences and meetings (inside or outside the US)• Perform other TransMedics tasks and duties as required