Nicholas Ponce Email & Phone Number

Lisle, Il, Us

Lisle, Il, Us

Oak Brook, Il, Us

• Manage transportation operations for high volume accounts• Coach 5-7 subordinates with continuous feedback and 360° reviews• Create strategies to improve margin, driver utilization, and on time performance • Participate in continuous learning: Franklin Covey Leadership Seminar and Monthly Manager training• Engage cross-departmentally to problem solve and service customer• Travel to Customer Headquarters for quarterly business reviews• Review performance metrics weekly with customer• Collaborate with upper management and sales on soliciting growth strategies

Oak Brook, Il, Us

Oak Brook, Il, Us

• Operated daily transportation functions• Managed special projects and met KPI’s• Improved processes by utilizing a strong understanding of rail transit, rail cut-off, rail availability, and storage charges• Developed and presented company improvements to leadership• Participated in projects; Performance presentation to executive team, Mentorship Program, and RPA Automation

Oak Brook, Il, Us

Chicago, Illinois, Us

-Acted as liaison between over 30 sales representatives/account managers and CenturyLink Business throughout the entire sales submission process-Resolved and organized rejected orders by following up with reps and their managers regularly-Tracked orders by updating the Customer Relationship Management System, NetSuite, daily-Executed orders from the TBI Call Center and 12 subagent companies in a timely fashion by filling out all required paperwork in Salesforce and submitting to CenturyLink/Time Warner Cable/Charter Communications/Comcast-Notified customers of installation dates and other important information through phone calls and email-Evaluated all order forms, communicate errors to reps, and coach individuals on how to make corrrections-Created Microsoft Word/Excel documents to track daily work and assist others with time management-Coordinated orders with CenturyLink order center based on customer needs-Generated commission claims for all completed orders and work with finance department with issues-Trained and coached newly hired staff on all processes including efficient management of daily work-Completed continuous training in order to support multiple departments within TBI

Chicago, Illinois, Us

-Implemented cold calling, return calls, and incoming calls with small to medium businesses to establish a customer base and raise awareness of the vast range of telecommunication solutions available-Met daily, weekly, and monthly productivity goals to facilitate sales-Designed personalized selling techniques in order to maximize customer interest, rapport, and sales-Managed customer accounts by updating a Customer Relationship Management System and professionally addressing issues alongside a sales support team-Attended regular in-depth sales training on telephone techniques and products-Created Microsoft Word and Excel documents that assist the sales floor with time management and product pricing-Served as a sales agent for Time Warner, CenturyLink, and Charter Communications Business services

Buffalo, New York, Us

-Oversaw 3-5 subordinates in completion of sales advising, changing of oil, and other everyday processes-Generated and systematized claims for Customer Service Reports-Controlled inventory and purchasing of products from several business contacts on a weekly basis-Enforced company policies and procedures while maximizing employee morale-Strengthened customer satisfaction by supervising quality and troubleshooting customer concerns-Trained newly hired employees correct procedures and processes associated with store operations-Generated daily and weekly paperwork to ensure department goals are met-Coordinated weekly scheduling of employees to guarantee correct staffing of shifts

Buffalo, New York, Us

-Assisted in opening the first Illinois Delta Sonic Oil Change by constructing shop necessities and generating creative ideas to build a customer base-Conducted routine oil changes and regular vehicle maintenance when necessary-Recommended product packages of oil changes, car washes, and detail services tailored to each customer to ensure satisfaction and maximize sales-Balanced cash drawer and itemized company monetary assets

Buffalo, New York, Us

-Performed power-washing, detailing, vacuuming, and other everyday business operations-Worked overtime often with a positive attitude in a very busy and fast paced environment-Conducted routine maintenance or repair of gas station and car wash machinery-Achieved Employee of the Month and Achievement Award for positive attitude and leadership skills while training newly hired employees

Bachelor'S, Organizational Managment

Associate'S, The Arts