- Managed scheduling and inventory control.- Recruited, hired and trained staff on daily procedures and customerservice.- Addressed customer concerns with suitable solutions, managed refundsand provided complete sales documentation.- Motivated and evaluated staff members for performance improvement andgoal achievement.- Identified areas of deficiency and performed root-cause analysis to solveproblems.- Oversaw financial management, budget management, accounting andpayroll activities.- Enforced federal, state, local and company rules for safety and operations.- Analyzed and controlled materials, supplies and equipment operationalexpenses within budget constraints.- Presented performance and productivity reports to supervisors.- Produced SOPs to document workplace procedures and optimizeproductivity through standardization.- California ServSafe Food Protection Manager Certification

- Create holiday (Valentine's, Halloween, Hanukkah, Christmas) campaigns to increase sales- Built a brand narrative around the Primo Family story to raise prestige in the LA market- Develop content strategies for live events, including the LA Art Show and Donut Day

- Utilized well-developed social listening skills to craft valuable original B2Bcontent for medical devices, energy, and technology firms.- Posted original content to client website, updating pages to align withcurrent branding strategies.- Gathered information from staff to produce relevant content based oncurrent activities and organization updates.

- Drive 10 – 35% of website traffic from social media posts- Develop solutions that increased LinkedIn B2B engagement rate by 300% from 2018 to 2019 - Grow social following by 1% every month from 2017 to present- Create content strategies for live events, including SXSW and the Texas Tribune Festival

- Edit, copy edit, format and upload analyses, reports, diaries and weekly articles- Developed an informative and visual social content strategy from scratch- Used breaking world events to grow Twitter following by 30% in one month

- Updated the finding aid of the Pepperdine University Commencement Collection- Assisted in creating library displays of collection material- Monitored preservation policies of the archives- Processed archival material (photograph, document, newspaper, etc.) into existing collections

1. Ensure that each issue is published in a timely manner;2. Oversee the final design and formatting of all issues of the Policy Review;3. Insure that formatting and design adhere to University guidelines;4. Coordinate the publication of the Policy Review with the SPP administration;5. Communicate with the various administrators of libraries, databases, and other outlets that publish the Policy Review;6. Manage and maintain publication agreements;7. Perform additional duties;8. Maintain online communication/presence/outreach through Digital Commons and Facebook

1. Grade and file all quizzes, exams and writing assignments2. Update all lecture power point slides with new statistics and graphics3. Proficient with Microsoft Excel, Microsoft Power point, SPSS, Scantron grading4. Proctor quizzes in class to all classes5. Set up lecture slides before each class

Develop guidance to assist programs in their efforts to ensure a diverse faculty and student body and an inclusive environment.Create products and projects that captures the discussions on diversity in public service education.

- Open and close Powell Library- Manage other student workers- Create and process new library accounts- Answer and direct phone inquiries- Process library reserves and damaged items

“They Reaped the Whirlwind”: A Comparative Case Study of John Mosby’s 43rd Virginia Cavalry Battalion and William Quantrill’s Missouri Raiders as Examples of Guerrilla Warfare in the American Civil War Supervisor Professor Joan WaughAcademically strenuous research and written work completed over the course of one year.