-Manage Microsoft domain networks, Server 2003-2012-Provide end user support on a variety issues and programs-Experience with EMR system setup and troubleshooting-Experience with VOIP system installation and setup-Planning, installation, and maintenance of network infrastructure in business environments

Built residential IP networks for over one thousand residential customers by implementing and configuring routers, and installing Cat6, coaxial, and Cat3 cable infrastructure for television, Internet and telephonesPerformed the installations, test and checkout of new fiber-optic technologies and performed troubleshooting to ensure the installations were operationalImplemented efficiencies that resulted in reduced rework by over 30% between 2006 to present resulting in significant cost savingReceived commendations for courtesy and professionalismExceeded productivity goals and continued to show marked improvement every yearOutperformed sales goals for service technicians every year

Designed, engineered and installed the local area network and its wide area network interfaces for a school in El SalvadorSuccessfully secured funding an later procured all network hardware to include routers, switches and cabling.Traveled to El Salvador, supervised the installation of the computers and provided basic computer education for two dozen children.

Managed the successful transition of the organization's computer systems from Windows 98 to Windows XP, setting up over 500 computers in the three different call centersManaged organization's network by creating accounts for new users and managing permissionsExceeded service goals for individual technicians