Spearheaded the integration of Salesforce Lightning across multiple non-profit organizations, bridging the gap between business needs and technical solutions through custom objects, along with internal/external Skuid pages and portals.Facilitated collaborative requirements gathering sessions, identifying key priorities and translating them into actionable system requirements that drove successful implementations and exceeded client expectations.Developed and maintained 28 executive-level KPI dashboards utilizing Tableau, Skuid, and Salesforce's reporting capabilities, providing real-time visibility into mission-critical metrics and enabled data-driven decision-making. Resulted in a 40% reduction in required monthly reporting efforts.Leveraged Salesforce's robust ETL capabilities to integrate data from SQL databases, data warehouses, and third-party applications, ensuring a centralized and accurate view of organizational data.Implemented Tableau Cloud within three non-profit organizations, transforming and visualizing international grant and project budget data into intuitive and interactive dashboards, enabling geographically dispersed teams to identify trends and uncover new ways to further global missions and initiatives.

Conducted thorough evaluations of UI/UX elements and provided feedback on test versions of company websites and tech applications. Facilitated in live observation sessions to gather insights on user interactions and inputs.Assisted over 50 companies in accelerating their customer-centric improvements through the provision of comprehensive insights.