Nicholas Pyke Email & Phone Number

Bury St Edmunds, Gb

Hatfield, England, United Kingdom

In this role, I was responsible for defining and managing the product vision and strategy for the Salesforce CRM implementation.Key responsibilities included: - Collaborating with stakeholders to gather requirements and prioritize features - Ensuring the Salesforce platform aligned with business goals - Overseeing the product backlog and facilitating communication between technical teams and business users - Monitoring performance metrics and user feedback to drive continuous improvements in the CRM system - Maximizing return on investment by driving user adoption and optimizing the systemThis was an interim role, providing maternity cover for 9 months alongside my existing role.

Hatfield, England, United Kingdom

In this role, I led the global Management Information (MI) and Business Intelligence (BI) initiatives.Key responsibilities included: - Defining and managing the global MI/BI plan, accounting for varying maturity levels across countries - Leading a virtual community to reduce duplication of efforts and improve scalability and consistency - Collaborating with CRM Product Owners and Sales Operations teams to ensure global adoption and address issues - Working closely with the Finance Enablement team to identify opportunities for reporting automation and self-service solutions - Leveraging high-quality Salesforce data to enable effective decision-making across the organization - Providing coverage and support for the CRM Product Owner as needed

Hatfield, England, United Kingdom

As part of the Professional Services management team, I focused on driving operational efficiency, supporting business strategy and development of professional project management delivery.Key responsibilities included: - Managing demand and forecast planning processes - Leading the development and adoption of new tools, systems, and processes to improve delivery efficiency - Providing a framework and guidance on people-related policies and processes to ensure compliance and consistency - Supporting team member development and employee enablement through targeted initiatives - Designing and implementing automated compliance tools, project auditing systems, and BI reporting suites - Leading reporting initiatives on practice-wide availability, utilization, financial performance (KPIs and P&Ls) - Managing recruitment, on-boarding, induction, and promotion processes for permanent employees and contractors

Newmarket, England, United Kingdom

In this role, I was responsible for overseeing service development, identifying new market opportunities, and managing pricing strategies.Key responsibilities included: - Developing services and identifying market opportunities to drive business growth - Determining optimal pricing strategies that balanced profitability with client satisfaction - Directing marketing operations to maintain consistent growth and navigate market changes - Ensuring the company adapted to shifting market dynamics while maintaining a competitive edge

Newmarket, England, United Kingdom

In this role, I led the business through acquisition transition and relocation, while developing long-term operational strategies to meet company objectives.Key responsibilities included:- Collaborating closely with senior management across business units to align operations with company goals- Overseeing the documentation of all operational processes to ensure consistent and efficient workflows- Ensuring optimal productivity and performance across the organization- Managing the delivery of services including warehousing and logistics, technical field services, HR, project management, managed IT services, procurement, and IT repairs- Delivering these services to various clients, including manufacturers, high street retailers, major supermarkets, and blue-chip MNOs

Newmarket, Suffolk

In this role, I was responsible for developing long-term operational strategies and working closely with business unit senior management to achieve company objectives.Key responsibilities included: - Overseeing the documentation of all operations to ensure consistent and efficient workflows, resulting in optimal productivity and performance - Managing the delivery of services including warehousing and logistics, technical field services, HR, - project management, managed IT services, procurement, and IT repairs - Delivering services to a wide range of clients, including manufacturers, high street retailers, major supermarkets, and blue-chip MNOs - Leading the business through acquisition transition and relocation

Newmarket, Suffolk

Responsible for overseeing day-to-day operations, ensuring efficient workflows, and aligning resources to meet business goals. Key responsibilities included: - Creating and growing a culture of positivity, ambition and promoting a growth mindset. - Managing and overseeing a team of over 100 employees - Driving operational improvements and maximizing the value of the asset base while maintaining strict control over operational costs - Monitoring and continually improving performance and quality standards within operations - Delivering regular team communications and organizing monthly review meetings - Supporting the planning, development, and overall management of project budgets in collaboration with senior management and line managers - Assisting in the recruitment, training, and development of staff - Establishing and implementing departmental policies, goals, objectives, and procedures - Creating, managing, and analyzing performance data and other relevant information - Ensuring capacity and capability are continually planned and optimized

Suffolk, England, United Kingdom

Key achievements included:- Overhauling existing warehousing and logistics operations to enhance efficiency- Implementing a new warehouse management system to streamline processes- Designing and documenting all new operational activities for clarity and consistency- Maintaining high levels of health and safety standards throughout operations- Achieving a 600% growth in shipments over the first 9 months with a 94% success rate- Developing the business unit into a revenue-generating area for the first time- Engaging multiple third-party partners to maximize service offerings

Newmarket

ERP and MRP focused role, overseeing the management and scheduling of resource for numerous concurrently running projects and ongoing service maintenance contracts. Responsible for a team of over 50 engineers and 20 business service contracts. Also including management of third party services, warehousing and logistics. Working alongside major UK retailers providing project support and engineering resource.

Newmarket, Suffolk

ERP focused role, including managing and scheduling resource for numerous concurrently running projects.

Redhill, United Kingdom

12-month industrial placement within the Finance department and Total Gas and Power. Responsibilities included processing and validating payment of both incoming and outgoing invoices. Data validation and development of relations with external organisations. Involved in a number of business process development projects.

Ba (Hons), Business Managment With Law

Leadership And Management Level 2

Communicating Strategically

Introduction To Project Management

Introduction To Sql