• Strengthen the product feedback loop: Own product feedback channels and work with Product Managers and Product Delivery Leads to respond to requests and identify trends.• Improve the customer experience: Create and enrich channels for the Product Team to consistently engage with customers and users.• Analyze data into insights for the product team: Establish standard methodologies and processes around various product feedback tools.• Enable the product team to run more experiments: Help structure and track product betas, engaging directly with customers.• Streamline routine tasks: Own processes and tracking of roadmap planning and progress. Partner with operations teams to align the product team’s processes with other departments.• Standardize communications: Lead cross-departmental roadmap communications and consistent channels for alignment.• Optimize onboarding and increase adoption rates: Partner with Marketing, Sales, Customer Success and other departments to ensure product enablement success as well as planning and goal alignment.• Own internal team operations from new hire onboarding to planning.

• Worked in a cooperative, state-of-the-art, in-bound call center that strived to sponsor world class service to both shareholders and advisors• Gained an extensive understanding about the mutual fund industry, while going through an extensive 30-day training, learning about all of the products and services offered in today’s day and age • Solved all client and advisor inquiries to try and make their experience on the phone efficient and effortless• Worked a full time schedule of 40 hours/week during Summer and Winter break, while then working a part time schedule on average 15-18 hours/week throughout the year, balancing school and work at the same time • Proved my outstanding attention to detail and my ability to productively multi-task and prioritize duties on a day to day basis

• Maintained and prepared the ice in between varsity ice hockey games to help preserve a clean and safe surface for the players • Answered to 40+ players needs during the game to make sure they had a satisfactory surface in which they skated on

• Greeted and welcomed all of the customers into the restaurant to make sure their experience starts off with an amiable acknowledgement • Directed all customers to their tables and made sure to properly assign them to the floor plan to evenly distribute the number of customers given to a specific server • Solved all concerns/questions while working on a team with other employees of the restaurant during fast pace and hectic hours, especially during the Red Sox games

• Cleaned and maintained a specific area of Boston University’s grounds to keep a level of sanitation up to par for all students, faculty, staff, and visitors of this fine institution to portray its beauty• Answered to hundreds of people’s needs during the day to make sure the campus was preserved to its very best condition

• Cleared tables and helped retain a clean and friendly environment for up to 100+ customers a night• Resolved any customer’s inquiries or wishes to help them have a satisfactory experience while dining out

• Increased camp efficiency by maintaining accurate program files including incident reports and daily attendance • Provided fun and entertaining activities to 250+ campers by organizing and leading group activities including arts and crafts, singing and dancing, and competitive games • Identified and responded to incidents swiftly; filed incident reports as needed and contacted the camper’s guardians in cases of emergency