As a Technology Consulting Manager, I manage our practice pipeline while actively engaging in projects, with a specialized focus on Microsoft 365 Copilot. My role involves strategizing and overseeing the development and implementation of innovative solutions that leverage M365 Copilot to enhance productivity and collaboration for our clients. With a deep understanding of the technology landscape, I manage project teams, ensuring that we deliver high-quality, client-centric solutions. My responsibilities include client relationship management, project planning, and execution, as well as guiding our team to achieve excellence in every engagement.Driven by a passion for technology and a commitment to delivering value, I work closely with stakeholders to identify opportunities, optimize processes, and drive digital transformation initiatives that align with our clients' strategic goals.

Senior Technology Consulting | Microsoft | Modern WorkplaceEngagement Experience:Project Management Lead & Change Management Lead (PowerApps-based Provisioning App for Insurance Company)• Led project utilizing scum framework – instilled bi-weekly requirement grooming sessions• Developed all PMO Deliverables (Project Plan, Sprint Plan, RAID Log, etc.) • Developed all CM Deliverables (CM & Stakeholder Analysis, End-User Guide, End-User Communications, etc.) • Developed technical work products (High-level architectural diagrams, User Journeys, UAT plan, design documentation, admin guide, user stories, etc.) • Calculated the Estimate To Complete (ETC) cost of the project on a monthly basis• PowerApps UI/UX designPMO Analyst & Hypercare Analyst (SharePoint Migration / Cisco & Teams Integration for Advanced Manufacturing Company) • Configured and maintained the RAID Log and Project Plan to keep track of project Risks, Actions, Issues, Decisions, and overall progress • Worked on the Hypercare Team, assisting end-users with their package deployment updates and documenting identified issues in ServiceNow • Monitored and updated incident dashboard daily • Helped contribute towards technical documentation and user guides to be utilized by technical admins and general end-users (post-deployment) • Worked with the Change Management Team to gather current state information by developing surveys and conducting 1:1 stakeholder interviewsMicrosoft Technology used: Suite (Excel, Word, PPT), Dynamics, Teams, SharePoint, PowerApps, OneDrive, OneNote, Azure DevOps (ADO), Visio, ProjectLanguages: PowerShell, Python, SQL

Technology Consulting | Microsoft | Modern Workplace, Business ApplicationsEngagement experience roles:QA (Quality Assurance) Analyst• Tested functionality within their mobile app and CRM platform • Wrote test plans for the Dev and QA team to utilize if needed • Logged potential defects based on user story requirements • Provided feedback based on personal end-user experience when configuring client portal and canvass appChange Management Analyst and Lead• Created a department wide, end-user survey used to extract information about their current state​• Coordinated and conducted interviews with key identified stakeholders​• Analyzed data gathered from the stakeholder interviews and end-user survey results​• Developed 4 different personas based on gathered data, identifying strengths, weaknesses, needs, wants, etc.​• Built assessment decks used to illustrate future state recommendationsSolution Architect• Helped configure customized Tenant for client• Developed architectural diagrams for future state environmentBusiness Analyst (BA)• PPT Development, OneNote Specialist, MS Teams Channels Development/Maintenance, etc.• Developed user stories• Groom user story backlog in Azure DevOps• Created Data Flow Diagrams (DFDs) to represent workflows on Visio• Assisted in developing Power Automate Flow for automated emails• Built out User JourneysPMO• Organized and ran daily stand ups (w/ internal team and client)• Structured Project Plan• Contributed towards developing a Weekly Status Deck for client• Configured and maintained RAID logMicrosoft Technology used: Suite (Excel, Word, PPT), Dynamics, Teams, SharePoint, PowerApps, OneDrive, OneNote, Azure DevOps (ADO), Visio, ProjectLanguages: PowerShell, Python, SQL

• Developed a monthly summary report demonstrating the severity of client services mistakes on OEM billing, eliminating 4-6 hours of non-value-added work and securing $1K+ of revenue per month• Administered companies largest account (Fiat Chrysler Auto) – handled incoming dealership enrollments and invoice details• Extracted and structured data from seven brand leaders to recreate their Master Data Center which was utilized by all departments on a daily basis, improving consistency and accuracy of clean data• Collaborated with other interns to combat the company’s A.I. messaging bot loop error – The final proposal of implementing buttons within the chat (to shorten the possible path) and to eventually redirect to support, increased customer success rate and processing speeds

• Introduced internal cloud-based communication systems to streamline the distribution of information between agents• Led the digitization of the firm by converting paper-based data into electronic data (clientele information, property inventory)• Implemented first paid-search campaign – acquiring a total of 50,000+ impressions through social media and Google Ads• Rebranded company image (logo, website, etc.), attracting a younger crowdThe company has since then been renamed to “Mistrata Stein Group”

• Co-head of the IPHA’s “#DropTheCig” campaign – Conducted field research by surveying college campuses across the state, which was used to raise awareness through targeted ads and social media for the organization’s Illinois Tobacco Quitline • Obtained 1,600 Survey Responses, Social Media Advertising accumulated 500,000+ people and 11,121 website clicks• Contributed towards website development used for the Chicago Department of Transportation’s Archer Avenue at BRC Grade Separation Study – Filmed and edited promotional content used for advertisements, social media, and the official website