Nicholas Reddick Email & Phone Number

Lake City, Fl, Us

Quebec, Qc, Ca

• Manage the performance of team of Field Service Engineers as well as give level 1 support to Field Engineering team based mainly in North America• Ensure the quality of the work as well as individual and collective performance;• Perform individual performance assessments and develop an improvement plan;• On site visit to evaluate and coach employees;• Define training needs in collaboration with Training department;• Facilitate daily follow-up meetings;• Develop and optimize procedures and participate in their continuous improvement;• Ensure that budget, deadlines and priorities are respected;• Offer support and guidance necessary to the achievement of existing objectives;• Hire in collaboration with the Human Resources department;• Provide level 1 technical support to their team;• Assist in the transfer to level 2 support;• Make a daily follow-up with field technicians on the road;• Handle shipping requests of parts to clients during installation;• Approve Integration Plan;• Assign and plan resources in collaboration with planning;• Review integration report and communicate;• Daily call and SCRUM with onsite employees;• Responsible for meeting integration time;• Assure know-how transfer within the integration team;• Offer after-hours emergency support for travel.

Quebec, Qc, Ca

Configure automation and serialization software according to the client's specifications and ensuring it meets customer needs;Work with Field Technicians during integration and fine-tuning of optel vision and serialization systems;Responsible for software integrity and managing configuration change;Clearly document customer interactions, troubleshooting steps, and identify root cause for issues;Collaborate with different product development platforms to resolve issues, improve performance, and eliminate solution issues;Understanding of software validation principles (an asset);Provide timely technical support to external and internal clients including customers, Project Management and Field Technicians;Manage customer escalations and provide clear concise communications to facilitate a quality customer experience;Ensure that the systems function properly according to defined configuration specifications;Participate in the software integration with OEM equipment;Assess the feasibility of a project based on risks;Occasional travel can be required for on site support during system integration;Support the product team and the software team.

Quebec, Qc, Ca

Installation, tuning, validation, troubleshooting and training of personnel; on fully customized, automated vision systems based on clientele requirements. Installation demands proficiencies in electrical, electronic, networking, programming, PLC control and CNC machine disciplines; in conventional topologies as well as platforms unique to Optel Vision’s proprietary systems; as they pertain to high speed manufacturing and packaging environments, both sterile and non-sterile. In addition to the application of highly technical proficiencies and extensive travel both international and domestic; background clearance is obtained as required.

Provide IT support relating to technical issues involving Microsoft based networks to all employees. Support, setup & installation of new computers, office equipment, printers, ETC. Format hard drives, re-install operating systems, & run anti-virus. Basic support services for Windows Server, Active Directory and Exchange. Technical services and support for WAN and LAN connectivity, routers, firewalls, and security. Remote access solution implementation and support using VPN and Terminal Services. Customer system reviews and recommendations. Customer communication - keeping them informed of incident progress and notifying them of impending changes or agreed outages. Establishes network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocols.

Tampa, Florida, Us

Coordinates the maintenance of user accounts, systems security and manages resources for various systems. Assist in the organization and inventory of hardware and software resources. Documents hardware and software maintenance history. Performs system monitoring, verifies the integrity and availability of server resources, systems and key processes, reviews system and application logs, and verifies completion of scheduled jobs. Performs daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media. Supports media management through methods and procedures or through offsite storage and retrieval services. Performs file archival and purge as necessary. Provides support per request from various constituencies. Investigates and troubleshoots issues. Applies OS patches and upgrades, as well as administrative tools and utilities on a regular basis. Assists in the organization and inventory of hardware and software resources. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Provides emergency on-call support on a rotating schedule. Works daily with Windows Server 2008 and Active Directory.

Operate and maintain various pieces of STACOM equipment including AN/TSC 85D/E, AN/TSC 93D/E, STT, Pheonix, AN/USC 60-A. I was made the go-to guy for STT’s and 85D/E. Younger and newer soldiers looked up to me for knowledge on the equipment. Oct 2008 to Oct 2009- Deployed to Iraq in support of OIF. I was part of a tactical HUB team that provided 80 to 90% of all Satellite Communications in Iraq. I received praise from many General officers and also from my personal Command as well. Duties included supervising and training U.S. Army soldiers on policies, procedures, and standards of operation while assigned to Charlie Company 146th ESB of the Florida National Guard. Responsibilities included overseeing the maintenance and operations of fully mission capable tactical satellite communications terminals and baseband equipment. Responsible for conducting on-the-job training (OJT) for communications equipment for up to 5 subordinates. Provided preventive scheduled maintenance for communications and satellite tracking equipment and all associated antenna terminals. Developed and implemented a training program for company personnel resulting in greatly increased overall company technical knowledge and ability.

Annapolis, Md, Us

Provide SME assistance to the customer so they are able to operate and maintain SATCOM equipment in extreme environments. I am a mentor to new employees. I have received praise not only from my company but from the U.S. Army, Air Force, and Marines for the work I do. I am very knowledgeable with Linkway S2 modems, iDirect modems, Basics of Networking and Switching. It is also my responsibility to train new employees as a proficient technician in both technical and customer service aspects of the job. Provides constant support to all levels of customers to include US Military Commands, Medical IT support, Executive IT Support, and Corporate Network Consulting. Formal and informal training presentation experience, to include classroom presentation. Provided consulting and support for Network Design, Link Budget and Bandwidth Management. Assisted in the Technical Writing of US Military manuals for distribution with satellite and network equipment. Worked in a secure Systems Management Center as central point for numerous SWAN, DKET, JNN, and VSAT networks. Installed and maintained a 26 site VSAT network using Linkway and Cisco technologies. Field Work with Linkway and iDirect TDMA Modems, AVL Antennas, Cisco devices.