Nicholas Riggi Email & Phone Number

Somerset, New Jersey, United States

Provide global support for Cardiovascular software at medical facilities that utilize Horizon Cardiology, McKesson Cardiology, Change Healthcare Cardiology, and IBM Cognos Reporting Software. Utilize RDBMS such as Microsoft SQL Server to query and implement custom analytic reports that enhance productivity workflows Perform GUI analysis, troubleshooting, and customization Compose Salesforce records to track, update, and maintain customer inquiries Establish quality relations with clients and complete requests within a timely fashion Provide asset loss and protection by remediating software vulnerabilities such as the “Apache log4j” for medical facilities globally

Fairfield, Connectitcut

Maintained and optimized computer operating systems including network infrastructure, system back-ups, file maintenance and recovery, system upgrades, user training, and follow-up support.Installation/comprehension of educational and work-related software e.g. Citrix Receiver & VPN.Onsite and Remote troubleshooting for workstations, servers, and mobile computing.Operated and utilized software in order to manipulate, support, and protect the company data.Utilized asset management software (BMC Footprints) to address and resolve customer. inquiries.Gained analytical decision-making skills through individual and collaborative problem-solving.