i] Resolve IT support requests from employeesii] Answer employee questions regarding computer systemsiii] Gather and analyze data to diagnose problems with computer systemsiv] Change configurations, settings, and permissions to fix computer issuesv] Generate sign-ins for new hires during the onboarding processvi] Install new software and hardware drivers and updating existing ones as neededvii] Monitor and maintain computer systems and networksviii) Replace parts as requiredix] Provide support, including procedural documentation and relevant reportsx] Responsible for training and orientation of new IT hiresxi] Keep up to date on new and innovative technology solutions and analyze them for potential implementation

i] Coordinate team approach for follow-up surveys each day to maximize efficiency and productivityii] Track productivity and quality of service, including reviewing operational reports each weekiii] Keep senior management informed of key risks to the work planiv] Vet new versions of surveys, including impact on field-staff productivity, and recommend survey improvements as necessaryv] Raise ideas for continuous improvement of the enrollment process/recipient experiencevi] Monitor and ensure quality control when the staff conducts surveysvii] Encourage teamwork and improve morale through mentorship, affirmations, and various management initiativesviii] Conduct bi-weekly performance check-ins with direct reports and quarterly performance reviews

i] Responsible for Data acquisition and extraction, data analysis (quantitative and qualitative), data presentation, and reporting.ii] Analyzing and generating data quality reportsiii] Analyzing and generating real-time and historical productivity reportsiv] Analyzing and generating Research Assistant historical & daily productivity reportsv] Tracking and interpreting M & E reportsvi] Analyzing and generating Call Center related reports e.g. Inbound-call reports, Drop Calls report, Repeat Call reports and Registration Problems Reportsvii] Proactively developing analytical processes and expanding the range of data available to apply to projects (both internal projects and projects for clients).viii] Maintain an up-to-date database on ongoing projectsix] Keep appropriate records in line with company policies and procedures (particularly in fulfillment of the company’s objectives in relation to quality standards).x] Vetting various forms/ versions of surveys before deployment xi] Installation and configuration of call center software xii] Provide troubleshooting assistance to PCs issues

i] Collect data from beneficiaries on how the transfers assisted them through telephone surveysii] Confirm if beneficiaries received their transfers with no issuesiii] Escalate any sensitive cases that may cause harm to a beneficiary's life/family safety for action to be taken.-Provide solutions and responses to both inquiries and complaints from Give Directly beneficiaries

•Listened to recordings and type the spoken content verbatim into a written transcript.

•Developed a Point of Sale system for small enterprises•Assisted customers when they had trouble or questions using computer soft wares and responded promptly to their inquiries•Trained students on Basic Computer Packages and Applications

•Teaching Diploma and Certificate in Information Technology Courses •Teaching Computer Applications Classes