Nicholas Roscoe Email and Phone Number

Maintain and build virtual machines (Windows and Linux)STIG compliance and updating performed on Cisco networking devices and Windows/Linux virtual machinesMaintain and updated Cisco Unified Call Manager for 50+ usersMaintain and manage Cisco Unity Administration for 50+ users voicemailInteract with users directly for all troubleshooting and problem resolution

Currently TS\SCI cleared with a CI polygraph with CompTIA Security+ and an 80 hour DCGS-A Administration course administered through the Army. Administrative responsibilities range from Tier I, II, and III to support both users, workstations and server uptime and functionality. Server maintenance consists of but is not limited to: creation, configuration and maintaining both RHEL and Windows VMWare environments/virtual machines as well as engineering rollout plans, systems configurations and making recommendations to perform said responsibilities. Workstation maintenance consists of but is not limited to: application of patches/software updates, troubleshooting of issues for individual users and large scale issues across all workstations, usage of PowerShell/Command Prompt to administer changes, adding and removing to the domain and thorough management in Active Directory Users and Computers. I am also proficient in implementation of SATCOM solutions like Trojan V1, V3 and MST-100's to produce intelligence products from across the globe to be accessed in real-time. I have experience applying, requesting and troubleshooting COMSEC related items like TACLANES and other devices used for encryption/decryption.

Providing customers with a positive rental experience from the moment they entered the rental office. Maintaining a standard of excellence and professionalism throughout a team of highly trained and professional rental representatives. Our day-to-day responsibilities ranged from scheduling preventative maintenance on rental vehicles, topnotch customer service, collections management of outstanding debt, scheduling upcoming reservations and detailed management of time to maximize productivity and proficiency for our customers.

Providing customers with a positive rental experience from the moment they entered the rental office. Our day-to-day responsibilities ranged from scheduling preventative maintenance on rental vehicles, topnotch customer service, collections management of outstanding debt, scheduling upcoming reservations and detailed management of time to maximize productivity and proficiency for our customers. I specialized in scheduling and coordinating the maintenance of over 200 different rental units while only working part time.