• Successfully implemented a new Operations Management tool across 7 brands simultaneously in a span of 3 months• Managed the migration and consolidation of 2 different Atlassian instances that were being used by the business• Managed the Digital Ordering team of 7 developers, 1 Product Owner, and 1 Business Analyst is an Agile environment• Maintained an expectation of 40 story points delivered per agile sprint• Runs daily standups and end of sprint Retrospectives• Provides end of sprint statistics such as Velocity, Throughput, Cycle time, and QA metrics• Works heavily with Solutions Architects and Executive Leadership to prioritize initiatives• Present our progress to stakeholders and executive leadership on a bi-weekly basis• Oversaw the development of a new back-office system for our brands• Developed specifications and requirements for various technology projects• Managed the creation of a data warehouse for our supply chain team• Develop use cases for our new back-office system• Developed training materials for new back-office system• Implemented Online Ordering System for Cinnabon and Carvel brands • Managed the creation of a new leasing tool that would be used across all brands in the company• Implemented loyalty program to Cinnabon increasing basket size, frequency of visits, and many other tangible sales growth KPIs• Heavily involved in our Supply Chain and Digital Front-End initiatives• Initiated and implemented a new loyalty program for Cinnabon• Managed dev teams varying in size from 5-14 people• Weekly progress presentations with upper management • Worked with Business Analysts to develop use-case scenarios for the product• Developed and maintained project plans, timeline, and budget

• Oversee multiple projects at a time crossing many different departments of the business• Consistently completes projects within the budgetary and timeline requirements set forth• Guided projects that were considered “red”, when hired, to completion in a span of 6 months• Became Point of Contact for many different softwares used throughout the company MasterView FranConnect Proposify• Implemented a new inspection app for our Master Franchisees Provided QA testing and root-cause analysis for many issues faced during production of this app• Manage multiple spreadsheets that are used to import information into our invoicing system• Heavily involved in creating a new accounting system for our National Accounts team• Created a Customer Relationship Management system using FranConnect for our Master Franchisees • Implemented a new proposal software for our Master Franchisees to use to help create and track proposals• Designed and managed the creation of our company’s Events website• Managed the development and implementation of our Customer Portal A ticketing and communication tool for our Master Franchisee’s customers• Utilized Agile principals to create a core system for our Unit Franchisees• Currently overseeing the development and implementation of a brand-new Core system into our Master Franchise community

• Manage firewall remediation project of over 500 policies and 100,000 rules• Manage a team of 14 Engineers and 2 Business Analysts • Create project plans using Microsoft Project• Generate weekly reports tracking progress for both upper management and client• Schedule firewall policies to be redacted, reviewed, and submitted for remediation• Build a Responsible, Accountable, Consulted, and Informed (RACI) spreadsheet to delegate duties amongst colleagues• Create milestone schedule to set target dates for client• Maintain the master spreadsheet keeping track of all of the firewall policies and the steps needed for remediation• Utilize Remedy to track tickets for each firewall policy (500+)• Create, maintain, and complete change management requests• Help define process of implemented firewall changes• Schedule weekly workload for team to meet target number of rules (10,000+)• Organize document flows using Sharepoint• Utilize pivot tables and v-lookups to present data weekly

• Managed a support team of three people for hardware and software mobile application oversight. • Served as senior support specialist for mobile application.• Provided troubleshooting and technical support for hardware and software.• Organized, supported and implemented hardware and software installation for launch of app in 60 locations. • Trained franchisees and restaurant managers in both the functionality of the consumer app and the backend operations of the application. • Wrote and developed 70-page training manual for franchisees and managers along with software cheat sheet. • Created budgets and pricing scenarios for launch and management of app.• Regularly utilized Excel and Access for CRM management of app users. • Researched market trends and franchise information to prepare for rollout. • Presented weekly progress to sales team.• Established and nurtured personal relationships with franchisees and managers to ensure customer satisfaction and success of app rollout. • Provided market research containing statistics for Frequent Flyer Programs to be used in a newly developed program.• Made 50-100 cold sales calls daily

- Processed dozens of reservation requests daily- Sold $20,000 of reservations weekly - Responsible for reporting sales variance from the previous year