* Built strong relationships with regular patrons, fostering customer loyalty and repeat business.* Upsold premium beverages and food pairings, increasing nightly revenue and exceeding sales goals.* Delivered exceptional customer service in a high-volume, upscale environment, ensuring a memorable guest experience.

* Sold over $2.5 million of food and alcohol through targeted upselling, working solely on weekends* Managed dinner parties for up to 120 guests in a fine dining-setting* Trained new staff in customer service and upselling techniques

* Collaborated with management team to redesign the restaurants Point of Sale (POS) system, focusing on increasing transaction speed, reliability, and implementing user-friendly interfaces for an intuitive staff and customer experience.* Conducted thorough testing and performance optimization of both seating and POS systems to ensure seamless operation during peak hours, directly contributing to enhanced operational efficiency and customer satisfaction.

* Enhanced existing codebase by developing, testing, and optimizing software components to improve functionality and efficiency* Created and deployed new scripts to streamline operations and automate repetitive tasks* Demonstrated proficiency in Cloud architecture principles and effectively utilized source control systems to manage and collaborate on projects

* Wrote ticket slips for dump trucks utilizing the facility* Streamlined checkout process for increased efficiency and reduced waiting times.* Enhanced customer satisfaction by providing efficient and accurate cash transactions.

* Gave free lawncare estimates to potential clients and sold a multitude of lawn services* Boosted customer satisfaction by providing personalized door solution recommendations and exceptional service* Increased sales revenue through effective product demonstrations and persuasive communication skills* Collaborated with sales and service teams to ensure smooth transitions from estimates to service delivery

* Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.* Managed reservations efficiently to accommodate walk-in guests and reduce wait times.* Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.* Handled cash transactions accurately, contributing to balanced daily financial reports.