Provide any and all assistance needed by Executive Director to help fulfill daily responsibilitiesPen correspondences from Executive Director to donors, current/former student-athletes and hall of fame inducteesRun weekly reports to monitor Annual Giving dollars per county/state and total number of donorsOversee all day to day operations involving information technologyRespond to any concerns that may arise involving tickets, parking or membership accountsMeet with donors to discuss different opportunities for giving to better their overall priority in the ClubContinue to help increase overall annual and capital revenue by selling Lifetime Rights Seats or assisting in upgrading donors current seat locations

Cultivated donor relationships to solicit support for annual giving, endowment and capital projectsHelped oversee day-to-day operations of all gift activity, biographic and demographic entry and reporting utilizing the Advantage donor management systemFacilitated priority point calculations to ensure donors received proper benefitsManaged aspects of the solicitation and stewardship communications for annual, major and capital giftsSent all new member packets, membership kits and donor recognition plaque labelsFielded phone calls from donors with questions concerning accounts, Lifetime Rights Seats or upcoming eventsAssisted donors with the purchase of Lifetime Rights Seats for football, Men's Basketball and Baseball

Assisted guests in registration process and front desk check-inDemonstrated a thorough knowledge of hotel info including room categories, rates, packages, promotions and the local areaResponded to guest inquiries and requests and resolved any and all issues in a timely, friendly and efficient manner

Handled phone, mail and walk-up ticket sales for individual events and season purchases Helped initiate / influence season ticket sales to donors and past season ticket holders Provided excellent customer service to all Deacon Club members and WFU fans Supervised, trained, provided work direction and problem solving assistance for student workers and approximately 15-20 game day ticket sellers Assisted in ticket operations for the 2006 ACC Championship game in Jacksonville, FL and the 2007 BCS Fed Ex Orange Bowl in Miami, FL.

Managed ticket compliance records and supervised pass gate for recruits entering football gamesBalanced daily reconciliation and depositsPrepared approximately 10,000+ season ticket orders along with mailingsAssisted in pre-game and game day preparation of tickets for Bowl and ACC / NCAA Tournament events

Helped evaluate, tend to and rehabilitate minor injuriesHeld regular training room hours in-season and out-of-season (20-45 hrs. per wk.)Participated in Bowl Contests (Gator Bowl Jan. 2003, Tangerine Bowl Dec. 2001 & Dec. 2003)Earned the James H. Manly Award for hard work and dedication to the program

Facilitated in-game promotions and created databases of fan informationDistributed team posters, schedule cards and other marketing paraphernalia on and off campusOperated matrix board for Women’s Basketball

Managed inventory and distribution of supplies for nine sports campsMonitored camp sites and campers to provide feedback to manager

Obtained experience in several aspects of college athletics such as: Compliance, Facility and Maintenance Supervision, Marketing and Promotions, and Sports InformationProjects included study of team travel expenses, update of department policy manual, summary of student athletic exit interviews, computation of student athletic graduation rates, update and re-organization of University Compliance Manual, refinishing of playing surfaces in gym, update of student athletes medical forms, solicitation of sponsorships, preparation of visiting team contracts