Responsible for all the marketing & advertising efforts a 501c3 not-for-profit organization specializing in educational field trip programs

● Coached high school boys most whom had little to no prior volleyball experiencein all volleyball skills including passing, arm swing, blocking, footwork, setting,etc.● Qualified for the district championships in the state tournament● Scheduled games by contacting various high school athletic departments andcoaches across the state of Florida● Coordinated practice times and adjusted based on gym availability and priorities● Maintained professional certificates for the health and safety of students andplayers (recognizing/identifying child abuse, bullying and hazing prevention, FirstAid/CPR and AED certifications, etc.)

● Provided customer support and general information to small business ownersinvolving for the Economic Injury Disaster Loan (EIDL) program, EIDL Advance,Targeted Advance, Supplemental Targeted Advance, Paycheck ProtectionProgram (PPP) Shuttered Venue Operators Grant (SVOG) programs establishedby the CARES Act during the height of the COVID-19 Pandemic● Supplied information to the general public on all SBA programs including EIDL,PPP, natural disaster loans, SBA 7(a) loans, and others● Answered inquiries sent directly from Congressional offices, the White House,and SBA Headquarter Executives regarding applicant’s status, processing times,documents for file association, etc.● Updated business information such as a change of address, banking account, orremoval of applicant(s) due to separation/death/divorce● Maintained knowledge on pertinent facts, updated legislative, federal, anddepartmental procedures needed to make eligibility determinations for loans● Analyzed and reported files for possible identity theft, inflated/unusual financialreportings, and/or suspicious activity● Responded to inquiries from applicants and/or authorized representativesconcerning reasons for Agency decisions● Reviewed notations and documents on associated files to advise applicantsand/or authorized representatives on necessary next steps or documents tocontinue processing loan/grant applications, reconsider denied applications, andrequest for loan increase modifications● Forwarded errors on a case-by-case basis including returned disbursement offunds, delayed processing times, system glitches, etc.● Summarized received calls from applicants and authorized representatives onthe appropriate files from applicants● Reviewed submitted documents for legibility and validity to upload/forward for fileassociation● Followed up with applicants regarding incomplete applications and advised onhow to continue/withdraw application

● Developed boys (ages 12-18) in fundamental volleyball skills such as passing,footwork, arm swing, blocking, setting, etc.● Coached, traveled, and supervised a volleyball team that participated in severalovernight tournaments throughout the state of Florida● Taught higher-leveled technical skills, game sense, in-depth knowledge toathletes● Required in-person commitment twice a week during the club season(October-June)● Created a variety of practice plans and training workouts to utilize for the durationof the season● Coordinated travel times for tournaments with players, staff, and parents● Followed tournament guidelines for participation such as required reffingschedules, health protocols, and player safety● Participated in weekly meetings with club director and coaches to discuss futurepractices, tournaments, and business opportunities

● Developed a marketing program for a local non-profit to expand their socialmedia pages, promote upcoming events● Participated in monthly meetings with board of directors to discuss currentdirection, projections, and upcoming events● Designed and wrote biweekly email newsletters with original articles, calendar ofevents● Directed and edited educational videos

● Marketing Associate for multiple client accounts in various industries, includingfood service, manufacturing, construction, networking events, and nonprofit● Implemented various marketing tactics such as email automation, branding andasset development, social media management, search engine optimization(SEO), and digital and traditional advertising● Created design and copy for creative assets such as landing pages, websites,digital advertisements, social media ads, and branded collateral● Tracked, analyzed, and reported performance results and consumer trends onplatforms including Google Ads, Facebook Business Manager, LinkedInCampaign Manager, MailChimp, and ActiveCampaign for optimal return on adspend (ROAS)● Managed ad budgets across client accounts on platforms such as Google Adsand Display Network, Facebook, and LinkedIn● Conducted audits for all client and competitor assets including websites, email,brochures, and video● Assisted Senior Associates and Marketing Managers in the development ofmarketing proposals, presentations, strategies, and project plans● Oversaw project management of deliverables incorporating partner, team, andclient deadlines● Built and managed relationships with both client and vendor partners

- Provided administrative support to senior staff including creating proposals and organizing documentation- Tracked and analyzed web analytics to recommend proactive adjustments to strategies.- Created content for a range of social media platforms, such as Instagram posts, promotions on Facebook, and articles on LinkedIn- Wrote off­site SEO content such as press releases, guest blog posts, and informational articles- Devised email strategies, including segmenting strategies, welcome email autoresponders, and drip campaigns

-Hosted the weekly Sunday night shift from 7-10pm-Helped with Live Music week fundraising

- Researched potential new clients and presented to sales teams- Analyzed website traffic and social media engagement on Google Analytics, Facebook, and Twitter- Helped oversee, run, and cover local events such as "Boston's Best" and the “Taste of Cambridge”- Organized departmental documents for appropriate distribution and filing