Nicholas Sabonjian-Doorey Email & Phone Number

London, Gb

Sydenham, England, United Kingdom

Sydenham, England, United Kingdom

Due to my hard work and aptitude as an AV Training Officer, my role was expanded to include further responsibilities: • Co-ordination for all external events using the Centre including initial contacts, liaising with internal staff to facilitate the event and providing exemplary customer experience for those hiring the space. • The setting up of partnerships and contracts and ensuring all partnership arrangements are aligned to the organisation’s requirements.• To provide expertise and support for learning resources in the Centre for Awareness and Response to End of Life specific to the centre building itself including all aspects of audio visual and technology in the centre, the database and data management system.

Sydenham, England, United Kingdom

• Serve as primary Audio Visual liaison and trouble-shooter for all CARE education programmes including all virtual learning and webinar sessions.• Coach and/or mentor individuals within the organisation on emerging technologies and commication platforms.• Provide ongoing technical support to the administration team for all audio-visual aspects of the Centre for Awareness and Response to End of Life Care (CARE).• Record and Produce audio and video content for the Education department and wider organisation.• Proactively check all AV equipment ready for use each week and ensure any faulty AV or IT equipment is repaired or reported.• Perform remote and local AV/IT support to all facilitators and participants of any learning programmes.• Establish effective working relationships with the relevant support companies and suppliers.

London, United Kingdom

• Plan, organise, drive and facilitate the development of new products, working with OEMs and ODMs to manage them throughout their life.• Oversee teams in the UK and Asia to ensure all aspects of the Melomania Touch and Melomania 1+ projects are running efficiently and all stakeholders are up to speed.• Provide thought leadership around the product, promotion and positioning in the marketplace.• Serve as the voice of the customer across the organisation and be passionate about delighting customers via strong value propositions and high-quality customer experience.• Work with the CEO and other functional stakeholders to create and execute strategies for maximising the commercial potential of the designated product, with short, medium and long-term goals.• Support the product strategy by developing a deep understanding of Customer Usage, Competitor Products and Market Trends, then translate that intelligence into detailed product requirements for product enhancements and/or new product development.• Working with the Marketing & Sales teams to articulate the product value proposition and champion the product internally and externally.

London, United Kingdom

• Utilise Zendesk to troubleshoot and resolve situations as the voice of the company.• Compile reports based on customer contact and my teams’ performance to ensure the highest performance levels. • Deliver meaningful and memorable experiences exceeding the expectations of customers that interact with Cambridge Audio support. • Train colleagues on Zendesk and internal processes to ensure best practice.• Consistently exceed agreed service levels to ensure that enquiries are responded to responsibly and professionally.• Identify common issues and use this knowledge and high-level writing skills to create FAQs and Troubleshooting articles. This enables customers to easily resolve their query without submitting a new ticket. • Creation of user manuals and setup guides for the new products

Tobacco Dock, London

• Plan and oversee various live events and shows including live music, conferences, awards shows and trade shows.• Work closely with clients to understand project goals and endeavour to achieve their vision.• Lead my team in designing, planning and building of systems and major projects.• Proficient use of both digital and analogue mixing desks.• Install a wide range of AV equipment in various environments including projection, interactive technologies and audio solutions. • Communicate with stakeholders to ensure the correct equipment is booked and loaded for all projects.

Dartford, Kent, United Kingdom

• Create, develop and effectively deliver Customer Focused Engagement (CFE) training presentations. • Ensure all staff members participate in all training and provide certifications for their achievements.• Guarantee my colleagues have a clear development plan to continually improve and progress within their role.• Coach peers on how to effectively delight Bose customers and offer a unique customer experience.• Support store activities such as marketing, promotions, training initiatives, etc. • Monitor product displays and point of sales (POS) to ensure that they are in line with the Bose brand image and the RDG engagement strategy.

London, Greater London, United Kingdom

• Deliver the Bose experience to the highest standard in line with their Customer Focused Engagement strategy (CFE Strategy).• Provide extraordinary and lasting experiences for all visitors by demonstrating the products, performing needs assessments, as well as giving them exemplary service throughout their whole visit and thereafter.• Consistently exceed all key targets, e.g. sales, productivity, conversion and mystery shop.