Nicholas Snow Email & Phone Number

Burlington, Massachusetts, United States

Needham, MA

• Drove content and functionality for site performance and SEO rankings to support product launches and seasonal promotions across 15 US/CA retail websites
• Managed online product listings and offers based on inventory, traffic and conversions
• Implemented corporate-wide low-code ecommerce platform, while maintaining antiquated legacy platform
• Owned and implemented ratings & reviews program, increasing cross-channel conversion and revenue
• Introduced QR program to optimize… Show more
• Introduced QR program to optimize pre/post-sale customer journey

Needham, MA

Needham, Massachusetts

Greater New York City Area

• Oversaw client communications, email blasts, and Twitter campaigns
• Generated best practices for webinars, trade shows, and networking events
• Produced surveys, compiled results, and assisted in whitepaper development
• Created and maintained WBR’s SlideShare account and LinkedIn campaigns
• Managed online content, landing page descriptions, banner designs, and On24 webinar platform design

Greater New York City Area

• Organized promotional and new campaign presentations
• Researched promotional items for new campaigns and recommended most cost effective options
• Compiled a list of all upcoming music festivals with participating Sony artists
• Assisted with implementation of new format for artist signing events

Greater Boston Area

• Worked extensively with Salesforce.com to resolve customer issues as well as provide information to various clients
• Analyzed and compiled financial and energy usage reports for customer utilization
• Handled high priority customer requests via phone and email during energy curtailment events; providing crucial information to ensure customer compliance
• Assisted with customer inquiries or concerns, including financial and technical issues
• Created first ever Customer Support… Show more
• Created first ever Customer Support new hire training program including components such as knowledge/skills checklist Show less

Eastham, MA

• Responsible for customer service and customer satisfaction
• Specifically requested as primary server for parties of over 10 customers
• Served for upscale catering events and parties

Bronx, NY

• Escorted guests to their tables, took their orders, and delivered their food, while ensuring their comfort and enjoyment for the duration of the meal
• Responsible for phone orders and tending the bar

Foxborough, MA

• Organized and maintained Patriot Football Weekly (PFW) customer database
• Promoted and sold the weekly publication, Patriots yearbook, and annual subscriptions
• Managed PFW booth during training camp including sales, subscriptions, and assisting fans
• Escorted and waited on Patriots alumni players and VIPs to field events during the games

Foxborough, MA

• Took orders in the shop and over the phone, prepared meals, and managed the cash register
• Closed the shop at night and managed other workers to close on time and efficiently