Nicholas Salgado Email & Phone Number

San Antonio, TX, US

Washington, D.C., US

• Administers the local area network (LAN) and wide area network (WAN) for Joint Base San Antonio's network covering five distinct missions to eight wings, seven higher headquarters, and more than 266 mission partners
• Troubleshoots and resolves network-related tickets and work orders submitted through BMC Remedy and CIPS; common issues involve port security violation, switchport misconfiguration (wrong VLAN, mode, speed/duplex.
• Images, configures, and deploys/installs new routers and switches to replace network devices that are non-operational or EOL; carries out site surveys in order to inspect rack space, power capabilities, dimensions, and.
• Provides customer support, assistance, training, and orientation; provides technical assistance to current and potential users so that LAN/WAN/Voice Systems and other IT systems operations have few major disruptions

Robins AFB, GA, US

• Deploy, maintain, and troubleshoot a tactical communications kit consisting of a 2.4m satellite antenna, a modem, Cisco switches/routers, TACLANES, and servers hosting virtualized ASAs and VoIP managers to support.
• Assisted base's network infrastructure shop, troubleshooting issues related to routing, switching, VLANs, speed/duplex mismatches, Cisco ISE, 802.1x, port security, etc.; restoring connectivity to endpoints such as.

Atlanta, GA, US

• Worked as part of the Pre-Installation Testing & Check Out (PITCO) team; ensured network equipment was fully functional, updated with the correct software (OS/firmware/SMUs/etc.), programmed with the proper baseline.
• Network equipment programmed on a consistent basis included, but was not limited to: Cisco ASR 9904, Cisco ASR 920, Cisco Catalyst 9606R, Juniper MX240, Juniper MX104, and Juniper MX5
• Managed the project's SFP inventory, which consisted of approximately 10,000 units and over 80+ types
• Sanitized returned equipment and aided with the destruction/disposal process

San Jose, CA, US

• Troubleshot Cisco Next-Generation Firewall products and services, such as ASA, FTD, FMC, NAT/PAT, ACLs, switching/routing, and security policies
• Engaged with customers to understand their most complex technical problems; researched customer issues and delivered technical solutions
• Resolved over 100 cases and received multiple satisfactory customer surveys
• Supplemented technical documents to build Cisco's intellectual property and knowledge base; automated the process of finding and fixing common problems in Cisco's products

San Jose, CA, US

• Participated in a 20-week CCNA-level developmental program requiring 20-25 hours per week of self-study
• Completed the three-course, 210-hour Cisco Networking Academy CCNA series, a mock CCNA exam, an in-house technical assessment, ten Packet Tracer labs, and attended mandatory meetings
• Had access to an abundance of resources, including Cisco Networking Academy coursework, technical mentorship from Cisco employees, one-on-one meetings with the CTIP program manager, soft skills training, job shadowing.

Randolph AFB, TX, US

• Provided IT support for Joint Base Charleston's $54M network supporting two Air Force wings, a Naval Support Activity, and 67 mission partners with approximately 6,500 systems and 8,000 user accounts
• Troubleshot endpoint devices (PCs, printers, smart phones, VoIP phones, etc.), resolving issues related to Windows 7/10, Microsoft Office, websites, various software/firmware/drivers, etc.
• Worked closely with network/system administration teams to resolve network issues related to faulty IP addressing, VLAN configurations, port security, 802.1x, DHCP scopes, Active Directory, server outages, cabling.
• Maintained network security by ensuring compliance to STIG requirements, updating workstation antivirus/firewall configurations, re-imaging non-compliant PCs, and eradicating data linked to OPSEC violations--ultimately.
• Recipient of an Air Force Commendation Medal, Below-the-Zone (early promotion to E-4), ALS Distinguished Graduate, Team of the Quarter (2x), and Airman of the Quarter

New York, NY, US

• Provided dedicated operational and client service support for three financial advisory teams (combined $900M+ total assets)
• Worked closely with financial advisors to align clients' portfolio allocations with their goals and objectives; generated comprehensive wealth/retirement reports tailored to each client
• Actively researched various types of investments to keep up with current market conditions (e.g., equities, fixed income, alternative investments, structured products, etc.)
• Involved with participation of syndicate offerings (e.g., IPOs, secondary offerings, and other new equity issues)

New York, NY, US

• Provided dedicated operational and client service support for three financial advisory teams (combined $900M+ total assets)
• Assisted with various administrative tasks such as taking/making phone calls to clients and prospective clients, data entry, making spreadsheets

Rochester, NY, US

• Completed customer orders by slicing, packaging and labeling products
• Provided incredible service and answered customer questions in a timely manner
• Ensured fresh and appealing deli cases and self-service cases by keeping them cleaned and well-stocked
• Unloaded and broke down daily deliveries, stock cases, displays and backroom coolers with new and existing products/inventory; refilled and rotated for freshness

Bachelor Of Science, Finance

Associate Of Applied Science, Information Systems Technology

Associate Of Science, Business Administration