Manage the product development pipeline and streamline the company operations for a startup board game company. • Create a strategic 1-year roadmap identifying key milestones: product launches, convention participation, innovation meetings, and quality testing sessions with customers. This clarifies scope and reduces non-value-added work• Supervised a Kickstarter campaign with an initial goal of $4,000 to launch our premier board game, surpassing the target by 75% with a final raise of over $7,000• Streamline company-wide communication and workflow management by integrating tools like Asana and Discord as well as using agile methodologies, leading to a 50% improvement in project delivery times• Lead weekly cross-functional scrum meetings and development sprints, improving sprint velocity by 25%• Manage vendor relations and order coordination through a streamlined communication system, reducing lead times for procurement by 10%

Built and refined a robust client support team/system to ensure stellar, efficient service and overall operational effectiveness for crypto-focused software-as-a-service platform.• Spearheaded product development to create two new crypto research assistance tools, enhancing the utility and user engagement of our platform• Led cross-functional teams in collaboration with C-suite executives, to realign company content with evolving market demands through stakeholder management and data analysis, resulting in a 20% increase in user retention• Designed and implemented operational and customer support training programs, standardizing practices and reducing support request completion time by 33%• Oversaw multi-channel customer engagement, reducing content errors to below our acceptance threshold of 1 per week, managing 2 company websites, and distributing all content and ads• Produced weekly analytics reports using Excel and Tableau, driving data-informed decisions to increase product usage, advertisement performance, subscriber satisfaction, and project completion all by 5% or more

Hired to support the Cowen Prime Services division across all internal teams aiding in an increase in division productivity. • Collaborated with the Software Development Team to refine and elevate trader and customer platforms using C#• Engineered a C#-based internal control application to harmonize market data retrieval through Cowen’s API for the client services portal• Managed advanced Excel reporting with pivot tables to monitor the firm's investment positions, serving as a key resource for the VP of Operations• Facilitated stock traders' operations by providing real-time analytical support, managing trade data, and ensuring compliance

Synergized efforts between sales, marketing, and operations to increase new client generation and improve client satisfaction.• Assessed business expansion opportunities and customer investment trends to better understand and implement client desires, allowing for custom tailoring of advertising content that increased conversion rate by 5%• Efficiently navigated client onboarding procedures, successfully adding 10+ new accounts to the company's portfolio • Collaborated with the Marketing Team to analyze Google Analytics data, pinpointing key target markets for sales initiatives

Aided in the completion of all company construction projects through project tracking, liaising with regulatory bodies, and executing strategic initiatives.• Facilitated project tracking and completion efforts through the upkeep of Excel dashboards to monitor and analyze the status of 100+ cell node installation projects, ensuring the accuracy and completion of 50+ data points and metrics per project• Managed the submission of 100+ project permits and regulatory documents with San Francisco municipal authorities, ensuring full regulatory compliance• Conducted a forward-looking analysis of company challenges, isolated key areas requiring improvement, and formulated an all-encompassing strategy to promote growth, resulting in a 15% decrease in time to project construction