Nicholas Scheetz Email & Phone Number

Tacoma, Wa, Us

Seattle, Washington, United States

Seattle, Washington

- Provide Expert Level IT Support for End Users-Manage Group Policies for End User Computers-Package and Organize Software Deployments with SCCM-Interact with the end user business and vendors for needs of Information Technology such as equipment and software-Hire Candidates for Open Support Technician I Positions- Guide and Support Technicians to Further Advance Their IT Skills- Provide a Big Picture Direction for IT Service Desk Projects- Complete End User Related Projects such as Migration to a Multi factor Environment with Smart Cards, Migration to Secure Printing & Migration to a new IT Service Desk Ticketing System (Fresh Service) andMigration of Windows Based Thin Clients to IGEL thin clients

Greater Seattle Area

Leading a small team of technicians to provide end user support for 200+ employees. Provide elevated end user support for more complex Service Desk problems. Work together with my team to provide excellent customer service to portray a positive image for the IT Department. During my tenior as a Lead, I've been the person to start and see over a few projects I worked with System Analysts and end users to Pre Certify Windows 10 for our predetermined Pilot Users. Now as the 6 month mark approaches we will strictly have windows 10 as our primary user OS I kicked off quarterly Skype for Business trainings to better inform users on how to use the full capabilities of the product. I have worked with our printer vendor to implement PaperCut a secure printing product for our end usersDuring this time I have grown as an IT Professional and a leader in an IT Office environment. I have even strengthened my skills in PowerShell, System Center, Group Policy Administration among other things.

Greater Seattle Area

I am the first contact for 200+ users in an enterprise environment via phone, email and in person interactions. I efficiently track and complete tasks using System Center's Service Manager. I troubleshoot issues with Windows 7 and Windows 10 Enterprise Operating Systems. I help users with hardware, software, printing, faxing and network connectivity issues. The everyday tools I use include VMware View, VMware VCenter, Active Directory, System Center's Configuration Manager, System Center's Service Manager, and Microsoft's Skype for Business. I have taken the role of System Center's Configuration Manager Application and Operating System Deployment. I work with all facets of Configuration Manager except for the deployment of Microsoft updates to the production environment.I have taken on the role of configuring System Center's Service Manager Portal, Email Notifications, User Views and Templates. I have been able to create an effective system of notifying the correct users for the request and incident workflows. At this time I am implementing a plan to deploy the user portal for the rest of the 200+ employees to use.

I helped 100's of customers on a daily basis choose their desired meats. I also did custom cuts and orders for these customers as well. After a few years I was able to become an assistant manager with 2-3 coworkers under my leadership during the rest of my employment. I feel I made the meat department a friendly and efficient atmosphere.