Responsible for managing first- and second-line technical support for all IT applications and services across sites, including end-user computing.

Responsible for managing first- and second-line technical support for all IT applications and services across sites, including end-user computing.

Acted as the central point of contact for problem management, coordinating, analysing, and liaising across internal teams and 3rd party vendors to minimise the risk of service degradation.

Provided support in managing and resolving customers’ technical issues, while taking a proactive stance in improving managed services.

Providing advice, support and practical assistance to system users via the IT service desk telephone system and remote support software tools. Logging and processing support issues via telephone or email whilst ensuring a high level of customer service.

Preparation of text and graphic content for the company’s three brands (Snow and Rock, Cycle Surgery, Runners Need). Occasional duties include customer returns and updating of product information to enable products to appear on the Amazon Storefront.

Providing advice, support and practical assistance to system users. Logging and processing support issues via telephone or email whist ensuring a high level of customer service.Managing all aspects of the GOSE intranet, including a recent redesign to create a more accessible portal for staff to access training opportunities. As part of the Communications Team, this role also included the design and production of printed literature and an editorial role for the in-house e-zine.

Management of Children's Fund, Local Network Fund and Community Champions Fund, including finance, administration and provision of telephone / face-to-face support for Local Authorities and Programme Managers of projects being funded by the schemes. Carrying out daily administrative tasks and acting as PA for the four Children's Services Advisers.

Managing all aspects of the IT infrastructure, including provision of advice, support and practical assistance to system users both within the office and remotely. Providing advice, support and practical assistance to system users via the IT service desk telephone system and remote support software tools. Logging and processing support issues via telephone or email whilst ensuring a high level of customer service.