1-year rotation with Singapore Institutional Oversight team1-year rotation with Singapore Request For Proposal team

- Transformed a 2-hour labour-intensive manual process into a 5-minute automated process by creating a dynamic project management database using Excel, which significantly reduces operational risks and potential reputational risks while effectively improving process efficiency and time-savings. - Built 2 dashboards and 4 macros using Excel VBA to streamline project management processes, thereby enhancing visualisation and allowing for more accurate reporting and better manpower allocation.

- Supervised a team of 15 other full-time National Servicemen (NSFs) in the Motor Transport Workshop to ensure vehicle serviceability and effective logistical support for the other army units. - Designed and implemented 4 new control systems to manage equipment and articles, including tools, vehicle petrol, oil and lubricants, and confidential documents. - Awarded Best Serviceman of the Year 2017 and Best Serviceman of the Month of April 2017

- Developed Grab’s B2B division, Grab for Business, through engaging businesses and facilitating their transportation requirements, resulting in over 50% sales acquisitions and client conversions. - Pioneered the adoption of CRM software to enhance Grab’s clientele management across over 50 different corporate clients, and capture key client requirements and nuances

- Trained in customer service and service recovery and experienced in adapting and excelling in a fast-paced and diverse work environment to meet and exceed guest expectations and service quality- Awarded the Certificate of Achievement for the Guest Engagement Positive Comment on the Month