Nicholas Serrano Email & Phone Number

Atlanta Metropolitan Area

• Analyzed current market conditions and competitor strategies resulting in the creation of a strategic marketing plan
• Designed service pricing platforms and menus
• Converted sales leads into new customers and $2k in new revenue
• Developed and implemented operational processes to streamline business operations

Buford, Georgia, United States

• Highly organized and personable Server with experience providing exceptional customer service in a high volume $9.1M casual restaurant
• Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation
• Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
• Adept at multitasking while remaining professional and courteous in a fast-paced environment

Alpharetta, Georgia, United States

• Employed advanced sourcing techniques and leveraged my deep understanding of recruiting to meticulously mine resumes.
• Successfully oversaw recruitment efforts, including sourcing, interviewing and onboarding across multiple locations, ensuring seamless operations and team productivity during colleagues' vacations
• Conducted comprehensive interviews with our summer interns, synthesizing their insights and feedback. Subsequently, I curated a presentation that was shared with our HR team. As a result, we implemented strategic.
• Delivered a comprehensive Capstone Project focused on enhancing diversity in our applicant pool. My recommendations centered around a thorough website redesign, emphasizing how women and veterans seamlessly integrate.