Nicholas Simmons Email and Phone Number
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IT professional focusing on getting certified. Currently working on CompTIA Net+ with Sec+ to follow.
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Senior Information Technology AnalystSofi Sep 2024 - Present -
It Technical Support AnalystSofi Aug 2022 - Sep 2024Sandy, Utah, United StatesPerforming a number of support roles including Identity and Access Management in Active Directory, VMware and Amazon Workspaces administration, deskside troubleshooting, IT inventory management, and other special projects as directed by the IT Manager. Special Project in installing and updating A/V Conference Rooms in the Cottonwood Heights office. Submitted quotes on equipment, and handled inventory of A/V Video Conference room equipment.
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Its Technical Support Specialist 1Academy Mortgage Corporation Jan 2022 - Sep 2022Draper, Utah, United States- Acted as an escalation point for tier 1 Help Desk agents- Maintained an email ticket queue and assisted users with intermediate to advanced computer issues.- Mentored newer Help Desk representatives and provided support on difficult issues.- Continued to study for further IT Certifications. -
Help Desk Support Representative 1Academy Mortgage Corporation May 2021 - Jan 2022Draper, Utah, United States- Assisted users with basic Active Directory configuration, software/hardware configuration/troubleshooting/installation and first time setups for new employees.- Excelled at maintaining a email and phone ticket queue, averaging 75 tickets closed per week.- Developed IT skills and received the TestOut PC Pro Certification.- Commended for coachability and flexibility with new processes and policies.
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Computer Sales AssociateXidax Pcs Jun 2020 - Apr 2021Midvale, Utah, United States- Assisted Customers with configuring high-end gaming computers within customer determined budgets.- Stayed up to date on the latest computer component news and performance specs. - Met sales quotas and developed sales strategies and skills.- Additionally, assisted the build teams during high volume period by picking up shifts building computers. -
Technical Support SpecialistFluent Home Nov 2018 - Dec 2019Lehi, Utah, United States- Resolved technical support via outbound and inbound calls. - Provided Dealer and Field technician support as well as helping customers with advanced technical support. -
Customer Care Tier 4Vivint Oct 2017 - Dec 2018Lindon, Utah, United StatesAssisted Customers with assorted technical issues, specifically Networking and Camera issues. Also assisted customers with processing payments. -
Customer Loyalty Account ManagerVivint Jan 2017 - Oct 2017Lindon, Utah, United States- Assisted customers in renewing home security contracts, customer retention, scheduling service technicians, basic troubleshooting and equipment sales. - Inbound calls working with a CRM. - I learned how to handle customer objections and how to cater an offer to the customers needs. - Extensive experience with escalated/uncooperative customers.
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13D - Afatds SpecialistUtah Army National Guard Aug 2012 - Aug 2017- Attended Basic Training in Fort Sill, OK. - Developed conflict resolution and skills in working and thriving with people from other backgrounds.- Worked as a team to develop unity, camaraderie, and self-confidence.
Nicholas Simmons Skills
Nicholas Simmons Education Details
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Murray High School
Frequently Asked Questions about Nicholas Simmons
What company does Nicholas Simmons work for?
Nicholas Simmons works for Sofi
What is Nicholas Simmons's role at the current company?
Nicholas Simmons's current role is Senior IT Support Analyst at SoFi.
What is Nicholas Simmons's email address?
Nicholas Simmons's email address is ni****@****age.com
What schools did Nicholas Simmons attend?
Nicholas Simmons attended Murray High School.
What skills is Nicholas Simmons known for?
Nicholas Simmons has skills like Technology, Military, Childcare, Data Entry, Artillery.
Who are Nicholas Simmons's colleagues?
Nicholas Simmons's colleagues are Colin Hering, Zhen Li, Faith Grant, Libronlhoyzkie Yutero, Jessica Forbes, Jessica Grier, Shweta Kulshrestha.
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Nicholas Simmons
General Counsel For Public & Private Companies; Solutions-Oriented Business AttorneyBurbank, Ca -
1morgancorp.com -
3geico.com, geico.com, topper.wku.edu
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