Nicholas Simon Email & Phone Number

Waukesha, WI, US

Chicago, Illinois, US

Chicago, Illinois, US

Apply fundamental troubleshooting skills toisolate & diagnose software, hardware, &connectivity problemsAssist with hardware related issues, repairs, andnew hire setupsThoroughly record all customer interactionswithin the Service Desk ticketing systemEnsure all tickets are handled within expectedturnaround timesManage all tickets through to resolution.

Milwaukee, WI, US

- Regularly communicate with external stakeholders to troubleshoot and solve technicalsoftware problems- Provide timely technical support to customers on 20 software products- Collaborate with team members and internal stakeholders to analyze and respond tocustomer inquiries- Mentor new employees and teach them products, workflows, and soft skills

While working at Sam's Club in the meat department. My responsibilities were to stock the deli/meat counter and help out in the various fresh areas as needed (bakery, produce). I have received multiple compliments from members and I also won employee of the month in the month of November, 2017.

Raleigh, North Carolina, US

I worked at allbridge for five months and it served as not only my internship but also my first IT job. While there I assisted customers with tier one related issues. While there I also, kept track of all my calls in call logs, opened and worked on tickets. And finally, worked with tier two on more advanced tickets. I was able to gain experience working.

During my two plus year at Walmart I learned to handle money and a lot of customer service skills. I also helped out at the service desk and with carts whenever it was needed. Walmart served as a job during high school and taught/improved customer service and people skills.