-Monitor activity in the identity and access management systems and assist with investigating interesting events.-Assist with design and implement provisioning workflows and automation for user onboarding, offboarding, and access modification across multiple systems and applications.-Develop and maintain technical documentation and procedures related to IAM provisioning and deprovisioning activities.-Collaborate with both IT and business leadership to define, record, and manage access control and role definitions, documentation, and auditing.-Ensure compliance with relevant security policies and regulations through creation and reviews of IAM-related reporting.-Collaborate closely with IT, HR, and business partners to improve lifecycle management practices.-Assist with creation and management of role-based access control (RBAC) and attribute-based access control (ABAC) models.-Ensure that all access provisioning and deprovisioning activities comply with organizational security policies, standards, and regulatory requirements.-Troubleshoot and resolve issues related to user access and authorization, such as authentication failures and access denials.-Identifying and addressing potential security risks related to user access rights and user accounts.-Coordinate with other IT teams to ensure that the organization's security policies are followed.-Assist procurement team with any billing or expense issues-Handle budgeting and expenses for self-led software based projects

Directly support the technical needs of Senior and Executive level staff onsite at our Beaverton, OR location as well as support to our remote Executive teamProvide instruction and assistance for new technologyInvestigate the latest in endpoint and user focused technology and work with engineering teams to make supportable and availableProvide oversight, guidance and training to entry level IT Support SpecialistsDevelop and maintain IT Operations runbook and escalation proceduresServe as a point of Escalation for IT Operations Support incidents and ticketsWork in conjunction with the software development and system engineering teamsMonitor the IT Operations Support phone line, ticketing systems and infrastructure monitoring systemsRespond to end user requests for assistance in a timely and professional mannerAdminister file processing and production processes for data sources, systems, and partnersTroubleshoot production issues including batch processing, web service transactions, and SQL related issues; Identify sources of issue and fix or coordinate resources to fixDeploy software changes and assist with data changes in accordance with written instructionsDevelop scripts for automation tasksAdminister secure file transfers and file movement processesAssign and assist in initial problem determination of new incidents. Escalate when neededFollow run book procedures when responding to incidentsTroubleshoot and resolve hardware and software issuesSupport inventory and asset management processSet up new employeesParticipate in the on-call rotation

Network Administrator at Marcus & Millichap Network Engineering Team-Responsible for implementing/supporting/maintaining corporate voice and network systems and solutions.-Follow industry's standards and best practices-Operate and maintain telecommunications/voice systems; supports engineering-Balance workload across projects, tasks, incident and work order tickets-Translate organization and end user requirements and implement solutions using existing telecommunications/voice/computer technology to meet their needs-Evaluate telecommunications/voice systems performance and improve capabilities as needed-Program features, design telecommunications/voice systems and allocate resources as needed-Monitor and test systems and peripheral equipment and troubleshoot problems-Assist with budget for electronic equipment, software and resources, including justification-Provide support and coordination of engineering solutions and telecommunications/voice administration for all components associated with telecommunications/VoIP capabilities-Maintain up to date configuration of all commercial software and hardware relevant to the management of the telecommunications/VoIP capabilities-Configure and maintain telecommunications/VoIP management platforms-Evaluate, troubleshoot and analyze telecommunications/VoIP events and the ability to monitor data on the network to provide troubleshooting and event diagnosis-Develop engineering, deployment and integration plans for new telecommunications/VoIP systems.-Prepare and submit status reports, and technical briefs, as required, to senior engineering and operations managers.-Provide technical expertise at meetings, as well as documenting project management notes-Support the VoIP engineer/specialist developing, revising and updating procedures-Work with carriers such as AT&T, Lumen, and others to handle billing, expenses and technical triage solutions as well as annual budgeting and planning.

Tier II/III Deskside Support Technician (ETW-Stefanini) at Nike's World Headquarters in Beaverton, Oregon- On-site escalated Break/Fix support and incident resolution- MacOS/Windows/iOS/Android/Virtual Environment support and security- BETA/UAT Integration Pilot Testing + Log Analysis for MacOS and Windows development teams- Troubleshoot and resolve escalated hardware and software incidents throughout multiple GEOs- Restoration, Security and Management of Corporate Information- Oversee and assist on-boarding and workstation deployments for Nike personnel- Extensive collaboration with numerous teams/vendors/reps for INC resolution or CHN/PRB escalation- Triage with Network, DevOps and Telecommunication teams- Domain management (JAMF/SCCM/AD/ARS) and cert/policy administration + MDM/EMM (AirWatch/Workspace ONE)- Inventory management of IT assets including asset auditing and discrepancy correction/research- Policy, Role, Permission and Enterprise account management for company owned assets and BYOD- Execute and follow appropriate KBA's as well as adhering diligently to strict SLA contracts and SOP- Immediate white-glove response for Nike’s VIP/SME/NET executives to assure SLA compliance and end user satisfaction-Host and help manage/pilot virtual tech bar/genius bar for tech support services on any level including VIP and above

-Hardware maintenance and IT support for automotive shop (Dealership) and automotive technicians (end users)-Diagnostic and troubleshoot support for any end user device-Network support and infrastructure deployment-Program/application support to end users-Hardware repair and maintenance for any laptop or desktop PC-Support for mobile device users