Nicholas Smith Email & Phone Number

Bonn, DE

• Multi-site responsibility with locations in Seattle, Portland, San Jose, and San Diego comprising over 1M total sq. ft.
• Successfully transitioned 2 new businesses from incumbent 3PL to DHL managed services.
• Delivered oversight of total operations of 4 buildings including overseas customer relationships, driving all KPI adherence, and all P&L ownership.
• Drove operational performance with a primary focus on safety, servant leadership, quality, and CI initiatives to improve site efficiencies and ultimately bottom line financial growth.
• Nurture an environment of trust and accountability successfully resulting in promotions of 1 Director, 3 General Managers and multiple Operational Managers.
• Partnered with business development team on additional pursuits on the west coast currently in the cost model and design phases.

Temple, Texas, US

• Provided strategic direction and leadership across all new initiatives, Standard Operating Procedures, and P&L control.
• Delivered oversight of total operations of a two building facility (750k total sq. ft. total) with sales in excess of $1.9B per annum.
• Turned around a struggling operation by upgrading talent in key positions and streamlining strategy.
• Led 6 direct reports, 35 indirect leadership reports, and 600 total employees, including 170+ drivers and 370+ hourly teammates.
• Exceeded Key Performance Indicators, including level of service to 3000+ customers and other productivity measures.
• Increased level of service from 95.3% to 99.1% and improved overages, shortages and damages delivered to customers by 38%.

Chicago, IL, US

• Promoted from Warehouse Operations Manager to General Manager within my first 90 days of employment.
• Hired to turn around an operation from an acquisition and restore profitability and growth while building a resilient team.
• Responsible for developing and managing the budget and P&L of a $13 million per year revenue branch.
• Implemented a new way of managing our outbound freight and saved over $100k per year.
• Trained and led team to become ISO 9001-certified in our first attempt.
• Developed a system to clean up our customer database and reduce inaccurate data from 35% to less than 1% of our total database.

Minneapolis, MN, US

• Moved from Indianapolis to Phoenix to transition a 3rd party-operated FDC to a fully functional Target-run facility.
• Standardized the building by employing 5S procedures across all departments.
• Led the merging, training, and establishment of a new company culture for an entire warehouse team.
• Managed the daily operations for the outbound department and oversaw 40-50 team members.
• Directed warehousing, supply and logistical functions while addressing issues and developing and implementing new procedures to improve accuracy and efficiency.
• Implemented a Distribution Center training program resulting in reduced shipping errors by 25%.

Phoenix, Arizona, US

• Promoted from Team Leader to the Division Manager of Knight’s Brokerage division.
• Identified and developed 16 accounts for Knight’s new brokerage division in the Midwest.
• Customized pricing proposals for new customers.
• Supervised day-to-day branch operations and staff.
• Promoted company brand promise to establish and retain clientele.

Phoenix, Arizona, US

• Promoted from Driver Manager to Team Leader within the first nine months of employment.
• Managed and developed a team of three driver managers and 80 over-the-road truck drivers.
• Projected the proper balance of inbound equipment and outbound freight throughout Indiana and Michigan to meet customer demand with existing corporate resources.
• Analyzed sales data and inventory to implement solutions for sales growth.
• Cultivated national multimillion dollar accounts using communication and negotiation skills.