Nicholas Soo

Nicholas Soo Email and Phone Number

Airlines Partnership | Special Projects | Customer Experience @ AirAsia MOVE
Kuala Lumpur, MY
Nicholas Soo's Location
Federal Territory of Kuala Lumpur, Malaysia, Malaysia
Nicholas Soo's Contact Details

Nicholas Soo work email

Nicholas Soo personal email

n/a
About Nicholas Soo

To obtain a meaningful and challenging position with major responsibilities that will effectively utilize my skills and experience to contribute to the company.

Nicholas Soo's Current Company Details
AirAsia MOVE

Airasia Move

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Airlines Partnership | Special Projects | Customer Experience
Kuala Lumpur, MY
Website:
airasia.com
Employees:
13862
Nicholas Soo Work Experience Details
  • Airasia Move
    Airlines Partnership | Special Projects | Customer Experience
    Airasia Move
    Kuala Lumpur, My
  • Airasia Move
    Airlines Partnership | Special Projects | Customer Experience
    Airasia Move Feb 2020 - Present
    Kuala Lumpur, Malaysia
    To lead, manage, project timeline, and delivery under Non-airasia flights. Transforming from airlines to an Online Travel Agent (OTA) as airasia is diversified from an airline to airasia Super App. Just a bit of background for the airasia Super App in a single platform we have many lines of businesses i.e flights, hotels, grocer, airasia ride, airasia shop, etc. Coordinating all the dept and team members ensure all items are being followed up and delivered within the specified time. Also part of this journey, I’m engaged in an Airlines Partnership between the Airline and airasia.com to outsource and receive competitive fares content.-Tracking all the projects and prioritization of the tasks-Timeline delivery-Success and execution of the project-Enhancement or integration delivery
  • Airasia Super App
    Assistant Manager
    Airasia Super App Apr 2022 - Present
  • Airasia Move
    Business Development Manager
    Airasia Move Jan 2018 - Present
    Federal Territory Of Kuala Lumpur, Malaysia
  • Airasia
    Distribution Specialist
    Airasia Dec 2015 - Feb 2020
    Sepang, Selangor, Malaysia
    To manage, offline channel systems i.e. Online Travel Agents (OTA) via API.To provide support on OTAs any commercial or technical matters.Analyze sales reports on existing OTAs sales performance.Coordinate and support newly appointed OTA system integration. Project Management & Deliverable Initiated and standardized Application Programming Interface Agreement across all AOCsInitiated and standardized Refund SOPs for offline channelsInitiated Unauthorized Handling Payment (Fraud Payment)Initiated E-form for Travel Partners submit their inquiriesInitiated Online Registration form for New Travel PartnerStrategy to increase ancillaries for OTA’sChatbots automation (AVA B2B) for offline channels
  • Airasia
    Customer Care
    Airasia 2011 - Dec 2015
    Sepang, Selangor, Malaysia
    Resolves difficult issues regarding customer's complaints, obtain and evaluate all relevant information in order to respond to customer's inquires and complaints, escalate outstanding issues to relevant departments until closure and acts as liaison between customer and various internal departments, and ensure a diligent follow up and ensure to fulfill all promises made to customer.

Nicholas Soo Skills

Sales Management Customer Service Management

Nicholas Soo Education Details

Frequently Asked Questions about Nicholas Soo

What company does Nicholas Soo work for?

Nicholas Soo works for Airasia Move

What is Nicholas Soo's role at the current company?

Nicholas Soo's current role is Airlines Partnership | Special Projects | Customer Experience.

What is Nicholas Soo's email address?

Nicholas Soo's email address is ni****@****sia.com

What schools did Nicholas Soo attend?

Nicholas Soo attended Multimedia University.

What are some of Nicholas Soo's interests?

Nicholas Soo has interest in Environment, Disaster And Humanitarian Relief, Health.

What skills is Nicholas Soo known for?

Nicholas Soo has skills like Sales Management, Customer Service Management.

Who are Nicholas Soo's colleagues?

Nicholas Soo's colleagues are Tengku Syafiqah Tengku Azman, Partid Vinsiri, Napat Mahathanan, Pissanu Kongsa, Azimah Othman, 林jc, Nor Afiqa Mokhtar.

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