Nicholas Soo Email and Phone Number

To lead, manage, project timeline, and delivery under Non-airasia flights. Transforming from airlines to an Online Travel Agent (OTA) as airasia is diversified from an airline to airasia Super App. Just a bit of background for the airasia Super App in a single platform we have many lines of businesses i.e flights, hotels, grocer, airasia ride, airasia shop, etc. Coordinating all the dept and team members ensure all items are being followed up and delivered within the specified time. Also part of this journey, I’m engaged in an Airlines Partnership between the Airline and airasia.com to outsource and receive competitive fares content.-Tracking all the projects and prioritization of the tasks-Timeline delivery-Success and execution of the project-Enhancement or integration delivery

To manage, offline channel systems i.e. Online Travel Agents (OTA) via API.To provide support on OTAs any commercial or technical matters.Analyze sales reports on existing OTAs sales performance.Coordinate and support newly appointed OTA system integration. Project Management & Deliverable Initiated and standardized Application Programming Interface Agreement across all AOCsInitiated and standardized Refund SOPs for offline channelsInitiated Unauthorized Handling Payment (Fraud Payment)Initiated E-form for Travel Partners submit their inquiriesInitiated Online Registration form for New Travel PartnerStrategy to increase ancillaries for OTA’sChatbots automation (AVA B2B) for offline channels

Resolves difficult issues regarding customer's complaints, obtain and evaluate all relevant information in order to respond to customer's inquires and complaints, escalate outstanding issues to relevant departments until closure and acts as liaison between customer and various internal departments, and ensure a diligent follow up and ensure to fulfill all promises made to customer.