Nicholas Sorgen Email & Phone Number

Athens, Alabama, United States

Huntsville, Alabama, United States

• Responsible for primary correspondence between software and hardware teams to facilitate testing and planning for cross-departmental product integration.
• Employed extensive problem-solving skills to troubleshoot test failures and unexpected results when necessary.
• Utilized a datalogger and other tools to collect data during test procedures. Interpreted and formatted data into streamlined, relevant reports for inter-departmental review.
• Created visual models using Unified Modeling Language (UML) programs to inform and guide testing procedures.

Huntsville, Alabama, United States

• Responsible for training employees in the different price points, features, and benefits different products have from one another and what customer questions to expect
• Answer customer questions, and phone calls, about what product inventory is currently available at our location, and what inventory is available at other stores we would be able to have shipped for future try-on
• Empathize with customers when large size selections were out of stock, then problem solve with them other courses of action that can be solve the problem for why they came into the store today
• Forging strong bonds with fellow coworkers to rely on each others skill sets during high traffic hours and being able to ask for help when overburdened with customers

Starkville, Mississippi, United States

• Responsible for cleaning and formatting incoming and backlogged data supporting a departmental initiative to improve rural agricultural practices in Mississippi.
• Organized and cataloged a variety of collected crop, and soil samples, for ease of access and further experimentation in the future from other, and future, members of the team
• Indexed missing, incomplete, or inconsistent data points from backlogs and prior analysis to ensure the finalized data set was optimized for both departmental review and final publication.
• Extensively utilized Microsoft Excel software to format and present data points at various stages of analysis.

Jackson, Mississippi, United States

• Adapted to a rapidly-evolving hybrid work environment during the COVID-19 pandemic that necessitated communication in oral and written forms
• Responsible for correspondence between the business and IT departments by operating and updating Help Desk forms and reference materials that aided in the transition to a remote work environment

Bachelor'S Degree, Computer Science

Associate'S Degree, Business/Commerce, General

Activities and Societies: President of CRU Club - Arranged meetings and speakers on a weekly basis for club meetings. Phi Theta Kappa Member