Responsible for: —Maintaining LMSs, training scheduling and implementation, as well as maintaining key quality metrics on the training space.Responsible for:—Maintaining client standards and practices for compliance and security.—Maintaining and improving training quality standards set by client.—Maintaining and updating training schedule.—Maintaining communication with recruiting to meet head count goals.—Developing and coaching trainers to ensure consistency as well as evaluations in a real time classroom setting. Work with trainers to help understand metrics and set plans for progression to the trainers goals— Creating and maintaining classes in SABA— Development and delivery of supplemental course materials using Powerpoint and Keynote to target knowledge gaps and ensure complete understanding of new and updated policies and procedures.— Onboarding new hires as well as delivering HR processes and procedure including privacy and security training, HR compliance, and payroll and benefits setup.

— Responsible for the implementation and improvement of Quality Standards in the training space.— Developed training materials to consistently drive the Key Quality Metrics above the client enterprise.

—Continually met goals in production as a supervisor over a team of 20 + Senior Customer Support Specialists.—Responsibilities included customer commitment management, payroll, quality metrics analysis and improvement. and coaching and development.

Responsible for handling inbound customer service contacts.