A detail-oriented and adaptable IT Technician with experience supporting clients and teams in network management, client support, and process improvement.• An IT Technician with over 2 years of experience as a Network Support Technician (among other roles). Strong background in requirements management, service management, customer support, compliance, quality management, team management, performance management, and reporting.• Recent professional training in Network & Application Security, Web Architecture, Intrusion Detection, and Incident Handling through the Cybersecurity Bootcamp with Lighthouse Labs.• Core competencies include, technical troubleshooting, documentation, collaboration, workflow management, risk management, and client meeting facilitation. • Strong interpersonal skills with a proven ability to establish a positive rapport with clients, team members, and superiors while working in fast-paced environments. AWS Certified:✓ AWS Certified Solutions Architect – Associate