Nicholas Spratt Email & Phone Number

Sydney, New South Wales, Australia

Full time position as solo Operations Manager, changing my role from field work to the office side of the business. Took over full responsibilities of:- Rostering and Scheduling - Data Analysis of Project Work - Maintaining Customer Relationships- Liasing with all clients (including building managers, strata managers, strata committees, residents, owners and tenants) - Software Management and CRM Systems- Creation of systems both online and offline to manage progress and information relating to projects and service work. - Pre-Installation Site Visits for accepted quotations- Stocktake and Supply of materials to our office and team members in a daily basis- Severe Time Management necessary to incorporate all tasks inside the 5 day week- Running fortnightly meetings with full team of 8-10 members, ensuring all members are aware of upcoming tasks and projects and delivering them with the information and materials required- Data and Budget Driven Targets- Handful of MYOB experience- Microsoft Software and other IT Experience (Heavily involved in Excel, Word, SharePoint, OneDrive, Team Viewer, AnyDesk)- Remote tech support to team and clients- Management of remote networking access to clientele security systems- A lot of driving involved all over Greater Sydney in all different vehicles It is a highly involved position where I have to be involved in all areas of our company from junior technician up through Reception, Administration, Sales and direct reporting back to CEO. Long hours delivering targets to meet budgets and constant attention to detail with clients to ensure the most exceptional service and communication possible. Extremely well versed in Emails and punctuation, as well as keeping calm in high pressure situations and delivering solutions in a timely fashion to an industry (security) where problem solving is a constant in a timely manner.

Greater Sydney Area

Moved up into a Hybrid Role consisting of Operations Management (in a 2 person team) and on site technician. Role consisted of a lot of time management and learning more in depth the sides of being a Senior Technician and also an Operations Manager.

Greater Sydney Area

First full time job in assistant technician role. Servicing, installing and maintaining security systems including CCTV, Access Control and Intercom Systems.

Australia

First job, grew into a competent worker in all different positions. Helped me how to be efficient and follow processes while delivering targets on an hourly basis.