Nicholas Stango Email & Phone Number

780 W Granada Blvd, Ormond Beach, Fl 32174

West Chester, Pennsylvania, United States

• Provide Technical support to employees of USI Insurance Services, handles the most complex issues that were escalated up from T1/2 Service Desk Techs.• Trained five Tier 1 prospects, instilling best service practices and insuring quality service skills.• Contributed and launched project initiatives to improve SLA goals obtainment, Ticket template creation and improvements.• Coordinated with other IT teams during outages and led teammates during high call volumes by providing troubleshooting guidance for widespread issues.• Active Directory configuration – Creating User accounts, access groups for mailbox groups and distribution list, manage access roles across multiple softwares and applications.• Email configuration – Creating shared mailboxes and assigning access roles for said mailboxes, managing mailboxes through Exchange Admin.

Wilmington, Delaware, United States

• Buy, Sell, Repair phones, tablets, computers, and other technology. • Repair client devices that are physically damaged or have software issues.• Manages all store employees as a manager in training.• Works with management to grow management skills

Newark, Delaware, United States

• Troubleshooted and recommend solutions for issues with client’s technology. • Maintained and excel performance goals for sales.• Maintained great rapport with clients to build the brand of Geek Squad service.• Resolved client issues and grievances, resulting in a continued consistency of client reviews.