Nicholas Stango Email & Phone Number

780 W Granada Blvd, Ormond Beach, FL 32174

West Chester, Pennsylvania, United States

• Provide Technical support to employees of USI Insurance Services, handles the most complex issues that were escalated up from T1/2 Service Desk Techs.
• Trained five Tier 1 prospects, instilling best service practices and insuring quality service skills.
• Contributed and launched project initiatives to improve SLA goals obtainment, Ticket template creation and improvements.
• Coordinated with other IT teams during outages and led teammates during high call volumes by providing troubleshooting guidance for widespread issues.
• Active Directory configuration – Creating User accounts, access groups for mailbox groups and distribution list, manage access roles across multiple softwares and applications.
• Email configuration – Creating shared mailboxes and assigning access roles for said mailboxes, managing mailboxes through Exchange Admin.

Wilmington, Delaware, United States

• Buy, Sell, Repair phones, tablets, computers, and other technology.
• Repair client devices that are physically damaged or have software issues.
• Manages all store employees as a manager in training.
• Works with management to grow management skills

Newark, Delaware, United States

• Troubleshooted and recommend solutions for issues with client’s technology.
• Maintained and excel performance goals for sales.
• Maintained great rapport with clients to build the brand of Geek Squad service.
• Resolved client issues and grievances, resulting in a continued consistency of client reviews.