Responsible for day to day maintenance, implementation, management, troubleshooting and repair of Alice and Olivia's macOS, Server, and iOS environment as well as providing white glove support for the C-Level Executive team as needed.Other Responsibilities-Implementation and management of JAMF Pro environment for macOS and iOS MDM-macOS Package Building for Deployment-Windows 7/8/10 and Office Support-Active Directory/Office 365 Admin-Shoretel/Mitel System Administration-Management and Continual Improvement of ZenDesk Platform for multiple internal and customer facing teams

- Delivered technical support to internal and external customers- Supported multiple clients simultaneously on a regular basis, mastering multitasking, proper management of expectations and exemplary time management- Diagnose and resolve a range of hardware and software related issues for Mac, iOS, Watch and Beats products- Performed timely, intricate repairs of Mac and iOS based hardware- Served as a mentor to train new team members in procedure, best practices relating to various Lominger Competencies, and technical skills for Genius Bar Support staff- Drove Business connections for store and market, consistently leading both teams in leads generated- Maintain certifications and continuous training relating to macOS, iOS, Beats, and watchOS

- Repair customer relationship with their product and the company- Troubleshoot iOS devices and position available solutions for repair- Learn new repair processes and help to educate peers- Educate customers on how their products can help to enrich their lives- Provide customers with a great experience which will help to create repeat business- Capture information from Business customers to help customer's business thrive through the use of Apple products, drive business sales and increase strength of business to business relationships- Maintain training and certifications for new products and software as it is released- Openly provide and receive feedback with peers to help identify places of opportunity for growth within team as well as on a personal level

- Consistently ranked among top in company and store for sales based on dollar amount, attachment rates, and more - Responsible for leading an active, high-grossing sales floor of multiple departments to help drive sales, boost morale, and ensure product was properly merchandised throughout the store- Interfaced with customers to address concerns regarding in store experiences- Maintained personal area of responsibility in store for merchandising and consistently exceeded expectations for organization and cleanliness