Nicholas Steigmann Email and Phone Number
Nicholas Steigmann work email
- Valid
- Valid
Nicholas Steigmann personal email
As a Designer and User Researcher, Nicholas meets clients and stakeholders where they are and helps them create realities where they can thrive. By balancing complex constraints, he adds value while considering the larger ecosystems at play in any modern service or product experience. Through his experiences in Mixed Reality, IOT, robotics, medical devices, retail and B2B service design, he has crafted a holistic viewpoint of changing experience landscapes. He uses human-centered processes to uncover new possibilities in both established and cutting-edge industries. Nicholas holds a BFA in Design from California College of the Arts and has lived and worked in the Silicon Valley, Boston, Boulder Colorado, Portland Oregon and NYC. Dual Citizen of Canada and the United States. Specialties include:Mixed Methods Ethnographic research Customer Journey Mapping/Service BlueprintPersona DevelopmentRoadmap AlignmentEnvisioning/Storyboarding Prototyping (physical/digital) Workshop Facilitation Usability Research Industrial Design Interaction DesignDesign StrategyEmail: nicholassteigmann@gmail.comPhone: 707-628-5752
Capital One
View-
Principal Service Design LeadCapital One Nov 2023 - PresentMclean, Va, UsLeading full end-to-end design initiatives for customer and internal agent experiences. Leading a team of 3 designers as a player coach IC. * Improved customer satisfaction by reducing complaints and escalations* Conducted multi-modal research: data analysis, empathy interviews, shadowing, and call listening*Identified key touchpoints and created concepts addressing customer pain points across the entire end-to-end customer and associate journey* Tested concepts through "resonance testing" and piloted for broader implementationFiled Patent to replace traditional IVR with more personalized option
-
Service Design & Research ConsultantNicholas Steigmann Consulting Nov 2015 - Nov 2024Service Design and Research consulting. Select clients have included MIT media lab, a university researcher developing a next generation device at the intersection of cardiology and mechanical engineering and Bay Area social impact design firm, 3rd Stone Design.
-
Design & Research MentorCareerfoundry Dec 2022 - Apr 2024Berlin, Berlin, De -
Vp, Service Design LeadJpmorgan Chase & Co. Apr 2023 - Nov 2023New York, Ny, UsIn an internal consulting engagement for:UX Research and Service Design supporting commercial banking customers for highly regulated financial services industry. Creating research plans, conducting co-creation workshops, moderating interviews, and presenting findings to Senior Leaders. (Went through team restructuring) -
Senior Service Designer - Mixed Reality & MeshMicrosoft Jan 2022 - Apr 2023Redmond, Washington, UsService and Product design, Front End innovation, design and research for Mixed Reality and Metaverse.Focusing on developing Metaverse experiences that are responsible - adopting a human-centered approach to building the future of mixed reality technology to be safe, accessible, inclusive and empowering.• Drafted and filed 3 patents related to digital safety and trust in the Metaverse• Lead workshops to define OKR’s and lead concept generation to influence pipeline in nascent space• Envisioned Unity prototypes, user scenarios and storyboards to bring to user testing• Influenced strategy up to senior leadership level and mentored junior researchers -
Product & Service DesignerZiba Design Aug 2021 - Jan 2022Portland, Or, UsOn a consulting engagement for:Front End Innovation Service DesignDesign ResearchZiba: Global innovators based in Portland, Oregon, and Tokyo, Japan. Renowned for fostering emotional bonds between people and brands. In over 35 years, we've crafted icons like the USB flash drive, reshaped satellite radio, and redefined retail banking. With clients including adidas, FedEx, and P&G, Ziba drives industry shifts, manages innovation risks, and delivers impactful solutions. -
Design And ResearchMedtronic Aug 2020 - Aug 2021Minneapolis, Mn, UsCollaborating on design and research initiatives for the Respiratory Intervention unit ofMedtronic. Designing next-generation surgical tools, experiences, and research programsas part of the global R&D group. Conducting user studies with clinicians, creating stimulus,generating Industrial, and service design concepts, and testing with R&D team. -
Product Designer (Service Design & Ux Research)Epam Continuum Oct 2018 - May 2020Boston, Massachusetts, UsEPAM Continuum stands out as a leading agency in the realm of experience innovation and design. Boasting a team of 300+ experts spread across three international studios, it brings together a diverse group of professionals skilled in design, engineering, software, business strategy, and design thinking. This collective expertise has been instrumental in achieving several remarkable achievements, including the creation of iconic products like the Reebok Pump, the P&G Swiffer, and a transformative overhaul of the Pampers product line.Multidisciplinary designer at the global innovation firm Epam Continuum. Contributed viaService, Interaction, Industrial Design and Research to products across multiple industriesincluding medical, life sciences, travel & hospitality and retail spaces. Client work includedSouthwest Airlines, Boston Scientific, P&G, SharkNinja, Analog Devices and Alphabet. -
Assistant LecturerTufts University Gordon Institute Jan 2019 - May 2019Medford, Ma, UsThe Tufts Gordon Institute is a hub of innovation and design, uniting diverse talents across disciplines. By fostering collaboration among innovation, engineering, business, and entrepreneurship, it has catalyzed remarkable achievements and empowered emerging innovators.Co-taught the course "Industrial Design Essentials" to a cohort of graduate and undergraduate engineering students at Tufts University as part of the innovation & engineering curriculum. Assisted in delivering lectures, creating content and critiquing students to advance their personal voices through hands-on learning. -
Design & Research LeadZoetic Ai Jan 2018 - Apr 2018Santa Clara, California, UsResponsible for architecting a product focus and design focus for a young educational robotic toy startup in Silicon Valley. Introduced company to design research with stakeholders, defined a design language and created product requirements in the form of physical design and interaction design guidelines. -
Industrial DesignerZoetic Ai Aug 2017 - Jan 2018Santa Clara, California, UsZoetic is a Silicon Valley startup focused on bringing empathy and emotional connection to robots using AI.
-
Guest Instructor - DesignAhc Of Oakland Oct 2016 - Dec 2016Designed a hands-on curriculum focusing on problem solving and collaboration. Co-taughta design thinking class to elementary school students in West Oakland. -
Industrial Design/UxElement Science, Inc. Jun 2015 - Nov 2015San Francisco, Ca, UsElement Science is a San-Francisco based medical device and digital health start-up that develops lifesaving wearable solutions designed to deliver an outstanding experience.While there, I developed an accessories line guided by a rigorous prototyping process centered on patient experience and clinical efficacy. Through strong partnerships with patients, I was able to get progressive feedback and markedly improve patient outcomes through design research and prototyping. -
Design ResearchZip Innovations May 2014 - Jan 2015Belmont, Ca, UsCollaborated on a team composed of industrial designer, design researcher and designengineer. We incubated Span, a multi-phase project centering on mobility for seniors.Carried out research with multiple stakeholders and implemented numerous functioningprototypes.Mentored by IDEO alumni on human-centered design to observe and understand the aging population, identify design opportunities, and design products that solve real needs
Nicholas Steigmann Skills
Nicholas Steigmann Education Details
-
California College Of The ArtsProduct Design
Frequently Asked Questions about Nicholas Steigmann
What company does Nicholas Steigmann work for?
Nicholas Steigmann works for Capital One
What is Nicholas Steigmann's role at the current company?
Nicholas Steigmann's current role is Service Design Lead🔹Prev. JPMC, Microsoft, Medtronic, Continuum | Product & Service Innovation & Patent Author.
What is Nicholas Steigmann's email address?
Nicholas Steigmann's email address is ni****@****dry.com
What schools did Nicholas Steigmann attend?
Nicholas Steigmann attended California College Of The Arts.
What are some of Nicholas Steigmann's interests?
Nicholas Steigmann has interest in Social Services, Economic Empowerment, Environment, Education, Poverty Alleviation, Disaster And Humanitarian Relief, Arts And Culture, Health.
What skills is Nicholas Steigmann known for?
Nicholas Steigmann has skills like Research, Design Research, Product Design, Photography, Model Making, Photoshop, Woodworking, Sketching, Critical Thinking, Concept Design, Design Thinking, Solidworks.
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial