Zoom Rooms AdministratorBarco E2 OperatorZoom Rooms UC system supportLive support for eventsEnterprise new product rollout assistanceOnsite client-facing supportPreventive maintenance of onsite installed equipmentLoading and retrieval of program code provided by integrator, from/onto multiple PGM slots within all four Crestron PRO4 processors. Network considerations and deployment of Crestron NVX platform and domains as it related to Crestron NVX Director160 controller, including but not limited to over 100 NVX endpoints and commissioning, NVX Director domain creations, endpoint map configuration and final global routing of Audio and Video. Over 60 Crestron UC Engine Flex kits deployed and commissioned alongside Zoom Rooms admin platform configuration and control/maintenance. Loading of JSON files onto zoom rooms and commissioning/testing of touchpad commands for room shades and lighting (through the use of Crestron GLPak's). Review and correction/updates of block & line diagram information.Job DescriptionFacilitates high profile P2-P3 incidents and related problem investigations across multiple application and cross functional infrastructure teams for cloud and on-prem deployments. Performs daily technology support functions for infrastructure and applications including monitoring, event response, incident remediation by following runbooks/knowledge articles. Acts as an escalation point for P1 resources. Provides oversight and training to P1s to deliver technology operations accountabilities. Proactively monitor, respond to, and troubleshoot all system notifications and errors identified through monitoring tools or auto ticketing systems. Assist and document procedures and scripts for automation of operational tasks and reporting. Compliant with NM's use of ITIL Service Management methodology. Assist and document, socialize and execute Change, Incident, Problem, Knowledge, Event management and Service Catalogue & Request processes and governance.

Barco E2 OperatorZoom Rooms UC system supportLive support for virtual events/digital Productions teamEnterprise-wide new product rollout assistanceOnsite client-facing supportPreventive maintenance of onsite installed equipment

Technology Infrastructure SupportCisco VC system supportLive support for virtual eventsEnterprise-wide new product rollout assistanceOnsite client-facing supportPreventive maintenance of onsite installed equipmentAV Design of installations and upgrades for client projectsJob DescriptionWorked in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVISPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Took part in enterprisewide rollout for Zoom as a VC partner as well as Zoom Rooms. Zoom Rooms admin portal configuration and deployment. Commissioning and activation of over 100 rooms involving Poly X30 & X50 endpoints. AV Design of installations and upgrades for client projects such as a new Citigroup site in Honduras, as per Citi's multimedia standardized best practices and global standards package, including but not limited to BOM's, SOW's, RFI's, & RFP's. Preventive maintenance of onsite installed equipment. Cisco VC system support and deployment.Day-To-Day Responsibilities: Perform preventative maintenance task to help maintain customer spaces including, but not limited to: testing/repairing cables, testing/repairing various hardware components Field installation of control programs (AMX / Crestron/Firmware) – upload and download capability Deliver field service support of control programs (AMX / Crestron/etc.) – minor edits (could be with the aid of a programmer), compile, upload and download capability Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, general break-fix maintenance, video/audio recording support Provide field service support of networked devices. Understand and adhere to local safety standards for all site duties Provide job site documentation and end user training and as needed Setup and troubleshoot various audio/video/presentation systems

Client relations, AV System and Project Design, Technician crew lead and setup/operation of audio-visual equipment including but not limited to:Edge Blended projection - Projection MappingProduction switchers - Video switchers - Live Core platform switchersBarco HDX Projectors - Epson L1505U projectorsIT - Laptops - Microsoft Office - Playback PRO - Modul8 - Resolume ArenaVideo ConferencingLive Streaming