Ceo
Brisbane, Australia
President / Owner | Kedron Smash Repairs | Jul 2003 - current· Finance : Reporting, Budgeting, Forecasting, Planning, Profitability. · Leadership : Communication, Delegation, Relationship building, Market share growth & consistency.· Human Resources : Succession Planning, Learning & Development, Reward & Recognition, Onboarding, Strength Identification. · Estimation : Damage Evaluation, Job Profitability.· Relationship Management : Insurer Recommended Repairer Tenders, Insurer & Fleet Contracts, Conflict Resolution.· Supplier / Purchasing (Cost/Benefit Analysis)· Research and Development : Technology, Cost Reduction, Productivity, IT.· Quality Process, Quality Evaluation, Quality Consistency. · Business Process Improvement & Evaluation.· Branding, Promotion, Website design, Advertising, Client Relationships, Customer Satisfaction.· Vehicle Repair Operations : Staff Productivity & Evaluation, Quality achievement (Incl SOP’s)