Industry: Aviation and Aerospace Component Manufacturing As an experienced ITSM Change Management professional, I established, supported and refined the ITIL Change Management practice across our organization:• Developed and executed a strategic roadmap with key initiatives to improve the Change Management process, delivering value and ROI.• Defined and supported ITIL Change Management practice across the organization to serve and support the successful delivery of technology-based IT change initiatives. • Led the application of a structured methodology for Change Management activities through review of submitted changes and continual reinforcement of requirements for Changes. • Drove the Change Management process to ensure change requests are submitted properly, reviewed, and acted upon by the appropriate parties, executed as scheduled upon approval, and Change records are updated properly throughout the change life cycle. • Created periodic reports about Change management and discuss key findings and opportunities with the IT Change owners. • Designed and developed Change Management best practices for the organization, including managing Change Advisory Board meetings. • Drove steady state and continuous improvement in the ITSM operations support of the organization. • Scheduled and lead the Change Advisory Board (CAB) meetings to perform impact analysis to minimize risk and disruption to the changes made in the production environment. • Created and maintained IT change documentation including the Policy, Standard, Procedure, Training and User Documentation. • Conducted trend analysis to identify potential points of service failure, launching service improvement actions that provide solutions to the perceived exposure. • Defined Key Performance Indicators (KPI) and measure success metrics and monitor change progress. Perform assessments of change success and change adoption and develop

Industry: Finance and Banking Principally responsible for the evaluation of Requests for Change (RFCs) according to Change Management Process and Standards and oversaw daily IT change management activities including but not limited to the following:Change Request Management:- Accepted and managed change requests from various stakeholders.- Analyzed change requests to understand their impact and business needs.- Led and facilitated multiple Change Advisory Board meetings prioritizing all change types.Process Improvement and Monitoring:- Identified and monitoring the end-to-end change lifecycle.- Explored process improvement opportunities related to change management.- Suggested and initiated practical resolutions based on extensive knowledge, expertise, and provided training through change management process documentation and tools. Communication and Collaboration:- Supported communication efforts by enabling the design, development, delivery, and management of key communications.- Collaborated with project managers, project teams, and senior leaders to integrate change management activities into project plans.Risk Mitigation and Post-Implementation Reviews:- Investigated issues arising from changes and implementing risk mitigation tactics.- Conducted post-implementation reviews to assess the effectiveness of changes.

Industry: IT Services and Consulting - Led enterprise Change Advisory Board meetings, overseeing all change types (Expedited, Emergency, Normal, and Standard Changes).- Created and managed Policies, Processes, and Procedures related to IT Change Enablement/Management.- Reviewed and approved Standard Changes.- Documented and drove new/changed requirements from testing to training, supporting ServiceNow Change Management development.- Applied structured methodology to lead change management activities, developing strategies for change adoption.- Facilitated collaborations for communication design, development, delivery, and management.- Conducted impact analyses, assessed change readiness, and identified key stakeholders.- Documented requirements and supported training program design and delivery.- Managed risk mitigation tactics, anticipated resistance, and organizational design.- Integrated change management into project plans, defined success metrics, and monitored progress.- Collaborated with Operations Teams on Change & Release Management Processes.- Focused on process efficiency, visibility, and communication enhancements.- Conducted multiple Change Management Assessments to ensure process quality.- Managed SLAs, performance, and metrics related to Change & Release processes.

Industry: Hospitals and HealthcareFrom 2017 to 2021 performed multiple roles under the Systems Analyst II position under the IT Service Management Office (ITSMO). Role summary: - Change Analyst (2017-2021): Key role - supported and optimized change processes within the ITIL framework. Key responsibilities included assessing, evaluating, and coordinating changes to IT systems, applications, and infrastructure. Skilled in maintaining accurate documentation, analyzing trends, and collaborating with stakeholders to ensure smooth change implementation while minimizing risks and disruptions. - Project Coordinator (2017-2021): Coordinated project activities and requirements.- ITSM Governance and Roadmap Coordinator (2018): Oversaw governance and strategic planning.- Software Asset Manager (2018-2020): Managed software assets.My contributions included designing cutting-edge business applications, collaborating with stakeholders, and ensuring seamless integration of IT systems. My commitment to excellence drove continuous service improvement processes, enhancing operational efficiency and effectiveness