With over 18 years of experience in the outdoor industry, I have developed a passion for customer service, technical training, and social impact. As a technical e-commerce service specialist at Fanatik Bike Co., I focused on high-end custom bicycle builds for mountain biking enthusiasts, and delivered exceptional service to consumer, and business-to-business clients. At Universal Cycles, I managed the Colorado warehouse operations and provided all management, e-commerce fulfillment and technical training to the staff, ensuring quality, efficiency, and safety. I also contributed to the mission of p:ear, a nonprofit organization that empowers homeless youth through education, art, and recreation, by managing the shop operations and teaching bicycle mechanics and repair skills. I have strong competencies in customer service management, business-to-business communication, and technical training, and I am always eager to learn new skills and technologies. I value teamwork, diversity, and sustainability, and I am looking for an opportunity to join a company that shares these values and goals.