Responsible for providing high level of Customer Experience and Resolution from Various communications channel: Phone, ServiceNow Chat, Emails and Portal for first level IT Technical Support Globally for both Internal and External Users.Managing Incident or Request in alignment with Company IT process and procedures.Perform troubleshooting with end user isues on various Software, Hardware, Networks, Telecommunications System and Remote Desktop.Take ownerhip and responsibilities of… Show more Responsible for providing high level of Customer Experience and Resolution from Various communications channel: Phone, ServiceNow Chat, Emails and Portal for first level IT Technical Support Globally for both Internal and External Users.Managing Incident or Request in alignment with Company IT process and procedures.Perform troubleshooting with end user isues on various Software, Hardware, Networks, Telecommunications System and Remote Desktop.Take ownerhip and responsibilities of issues from start to succesfull resolution.Assisting in the development and maintenance of Company Problem and Incident Management Process and procedures. Show less

Scope & Responsibilities:File Transmission (Inbound / Outbound) - Transmission setup (FTP,SFTP Web Hosting server maintenance, File Server Maintenance, B2b Ingestion, ELK,Kibana.Parser DAP Errors Dashboard Monitoring and Failed Reports and File Router issues.Triage Tickets: Assign to proper team/group, review completeness of information on ticket, change priority level according to priority guidelines.Triage tickets: Other teams/ project - Move tickets based on Issue Type/… Show more Scope & Responsibilities:File Transmission (Inbound / Outbound) - Transmission setup (FTP,SFTP Web Hosting server maintenance, File Server Maintenance, B2b Ingestion, ELK,Kibana.Parser DAP Errors Dashboard Monitoring and Failed Reports and File Router issues.Triage Tickets: Assign to proper team/group, review completeness of information on ticket, change priority level according to priority guidelines.Triage tickets: Other teams/ project - Move tickets based on Issue Type/ Service Desk RequestMonitoring - Send out communication email on downtime/ maintenance when T1 Manager is not available or out of office. Show less

Responsibilities & Duties-- Set up hardware and install and configure software and drivers-- Maintain and repair technological equipment (e.g. routers) or peripheral devices-- Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)-- Manage security options and software in computers and networks to maintain privacy and protection from attacks-- Perform regular upgrades to ensure systems remain updated.-- Troubleshoot system… Show more Responsibilities & Duties-- Set up hardware and install and configure software and drivers-- Maintain and repair technological equipment (e.g. routers) or peripheral devices-- Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)-- Manage security options and software in computers and networks to maintain privacy and protection from attacks-- Perform regular upgrades to ensure systems remain updated.-- Troubleshoot system failures or bugs and provide solutions to restore functionality-- Arrange maintenance sessions to discover and mend inefficiencies-- Keep records of repairs and fixes for future reference-- Offer timely technical support and teach users how to utilize computers correctly-- Offering technical support on-site or via phone or email Show less

Responsibilities & Duties-- Performs routine daily operations and data maintenance functions related to computer applications programs such as Geo Exceptions and Dates which means Software as a Service (SAAS) Delivery that allows data to be accessed from any device an Internet connections and web browser.-- Perform proactive in-depth data analysis and root cause resolution, based on issue trends and recurring patterns.-- Answering and analyzing the Geo Saas Exceptions on the… Show more Responsibilities & Duties-- Performs routine daily operations and data maintenance functions related to computer applications programs such as Geo Exceptions and Dates which means Software as a Service (SAAS) Delivery that allows data to be accessed from any device an Internet connections and web browser.-- Perform proactive in-depth data analysis and root cause resolution, based on issue trends and recurring patterns.-- Answering and analyzing the Geo Saas Exceptions on the System given.-- Reconciles data reports for accuracy and resolves discrepancies.-- Critically review source data and detect and correct errors.-- Clearing all wrong exceptions in SAAS DATA SYSTEM.-- Maintain and validate the implementation of the LSP Profile, Standard Mapping and Data Dictionary. Show less

Responsibilities & Duties-- Record business transactions and key daily worksheets to the general ledger system.-- Compute the commission of the General Managers, Managers & based on their branch area assign and record charges and refunds to them.-- Protects organization's value by keeping information confidential. -- Maintains and balances an automated consolidation system by inputting data; scheduling required jobs and verifying data records.