Facilitating the Select Guest (Loyalty Program) program and insure Select Guest needs/requests are met.Ensuring memorable guest experiences for Select Guest, and VIP reservations through work with a variety of departments throughout the property.Conducting Loyalty Program training and meetings with associates throughout the property Keeping familiar with all systems and equipment as related to the Front Office, acting as a Front Desk Agent, Concierge, Luxury level staff member, and Shuttle Driver as needed.Identifying, recommending, developing, and implementing new ways to increase organizational efficiency , productivity, quality, safety, and/or cost-savings.

Check guests in and out for 500 room resort with over 400 arrivals on any given dayTackle and resolve guest issues as they arisePromote and sell room upgrades and experiencesProvide 5-star guest experiences from check-in to check-outSettle billing discrepanciesArrange products and services for guests during their stayOversee valet and bellman activitiesAssist other departments as needed with any and all tasks including: valet and bellhop, central phoneline reception, and concierge services for premium guests

• Ensure passenger compliance with all pertinent regulations.• Assist passengers with problems during day-to-day and irregular circumstances.• Uphold the American and Piedmont brand for safety, image, and conduct.• Flight Attendant Recruiter, Assisted the recruiting team with information sessions which includedscreening and interviewing candidates. 2018• Air Transport Supervisor (ATS)- Train new flight attendants on-board the aircraft and conduct linechecks as needed

- Manage and create student involvement in national aviation organizations.- Organize student convention attendance. - Foster student networking skill and opportunity.- Prepare necessary documents and meetings.

• Work with customers to build full-service computer and home connectivity solutions.• Fulfill sales goals work continually with management to increase performance.• Train new employees on best sales and customer service practices.• Resolve customer issues and past negative experiences by finding the best solution possible. • Provide phone support for incoming calls related to store and product information.