Nicholas Triassi Email & Phone Number

New York, United States

Responsible for repair and maintenance of network layers I & II for customer facing solutions, expanding from ATM/TDM SONET Infrastructure DS0 to Optical (OTN) and Fiber Platforms. Experience with Infinera, Coriant, Cisco, Juniper and Ciena. Experience with Edge Routers, Voice and network switches. Ciena Z Series Certified.

Transport Enterprise Repair NOC Specialist IWindstreamApril 2014 – Present (2.5 Years)Responsible for analyzing, testing, isolating and repairing network and customer issues. This may include any or all issues related to facilities, routing and translations, voice and/or data, TCM and/or VoIP products and service and the associated CPE equipment.Performs Customer Advocate duties while maintaining a positive and professional manner at all times, during high stress situations. Takes calls and provides status from and to customers on a regular basis.Ability to read and comprehend Circuit Layout Records (CLR) and Design Layout Records (DLR)Complex knowledge of Remedy and React Testing Platform.Works in conjunction with internal and external to the company technicians/engineers to troubleshoot and resolve customer's issues.- Perform proactive monitoring, configuration management and fault resolution of complex voice and data servicesHas direct interaction and escalates troubles internally and externally (LEC's and other carriers) on behalf of the customer.

Rochester, New York Area