• Represent the executive office in the absence of the CEO at community events• Manage calendar and answer internal/external e-mails on behalf of the CEO• Update company KPIs in preparation of senior management meetings and townhalls• Book and coordinate domestic and international travel including Visas, itineraries, and agendas• Reconcile and process Amex Corporate Card statement and other expenses• Plan, manage, executive events for CEO, company, and affiliated organizations • Partnered with HR to launch Best Place to Work and Employee Network initiatives• Managed the company sponsored American Heart Association Heart Walk that raised $1.1M• Benchmark industry and local competition to refine business strategies• Manage all administrative tasks and assigned projects

• Supervise, coach, and monitor performance of 12-17 full-time and part-time employees• Monitor and manage real-time service levels for service center• Manage vendor partner integration and metrics• Lead customer experience review and improvement strategy • Develop and manage 2016 operations strategy including process improvements, staffing, training, and system enhancements• Create and distribute director and manager communications to employees

• Support Josh Silverman, President of Consumer Products & Service and his VP, Chief of Staff• Manage and coordinate calendar requests, meeting, and events for the Executive Office team• Coordinate President’s town halls and speaking events• Manage and review employee training and department procedure content prior to publishing• Manage department SharePoint website • Manage ticket asset allocations for employee recognition and client entertainment• Prepare, review, reject, and approve Executive Office expense reports and budget requests• Process and review all executive correspondence submitted to President and EVPs• On-board new employees• Led Diversity and Inclusion efforts

• Coordinate VP town halls and meetings with general population• Support VP and Director on ad-hoc projects• Draft and disburse department communications • Coordinate employee travel • Oversee employee engagement strategy, budget and expenses• Manage department’s employee recognition program • Manage tracking and reporting of employee issues and trends• Perform benchmark analysis of employee offers in other departments and partner sites • Develop creatives and advertising for department events, product launches and initiatives• Facilitate process improvements sessions • Provide training and support for business changes and new initiatives• Coordinate marketing visit and events• Manage external vendor relationships for large market projects• Led Diversity and Inclusion efforts

• Served as a Subject Matter Expert for Personal and Business Centurion and Platinum Cards products and branding• Conducted competitive benchmarking to drive innovation and understanding of market trends • Researched and resolved Card member escalations and reported trends and outcomes• Developed new card benefits and strategic partnerships • Facilitated training and support of business unit changes, new company initiatives and product launches

• Manage customer appointments for Genius Bar and One to One training• Assist customer with product questions• Manage store flow

• Performed store opening and closing duties as a key holder• Inform customers of companies' products and services (sales)• Train new employees on company policies and store processes• Manage bi-weekly employee scheduling