Nicholas Usher Email and Phone Number

● Conduct business analysis for HR and Payroll operations, contributing to organizational efficiency.● Develop and implement internal procedures and business requirements to streamline operations.● Create and manage documentation of system change specifications, ensuring clarity and accuracy.● Develop and execute user application test plans, identifying and resolving discrepancies.● Collaborate with technical and/or business personnel to implement corrective measures and retest as needed.● Interpret data and provide recommendations to improve processes and practices.● Demonstrate consideration for the firm's reputation and compliance with laws and regulations in all business decisions.

● Efficiently process biweekly payrolls and adhere to established process flows.● Meet Service Level Agreement requirements by processing assigned tickets within deadlines.● Collaborate with team members on various projects and initiatives.● Perform advanced tasks to support team manager and area projects.● Handle manual pay calculations and reworks accurately.● Address employee inquiries and transactions related to pay and benefits promptly and effectively.● Review the work of junior payroll specialists and provide coaching and training.● Authorize payments via banking payment systems while ensuring compliance with regulations.● Contributed as a valuable member of the employee tax operations team, ensuring accurate payroll processing for a diverse workforce.● Responded promptly to employee inquiries about their taxes via SNOW, delivering excellent customer service.● Analyzed tax reports in Workday to monitor and manage Federal, State, and Local tax compliance.● Utilized the bulk upload feature to efficiently create daily tasks for multiple teams, streamlining operations.● Developed year-end communications for state and federal taxes, showcasing attention to detail and compliance with regulations.● Kept informed about current-year W-2 and T4 errors, ensuring precision in tax reporting.● Successfully back-collected FICA taxes for employees undergoing visa status changes, maintaining compliance with tax regulations.● Generated W-2c's and off-cycle payments as needed, showcasing adaptability and problem-solving skills.● Provided weekly payroll compliance updates to all payroll teams, enhancing communication, and ensuring alignment with policies.● Proficiently used Excel, leveraging VLOOKUPs and Pivot Tables for data analysis and reporting.

Manager of produce department.Managed stocking team in the fresh area.Maintained fresh produce for customer service.

Managed vendor grocery, candy, and alcohol departments.Ordered and maintained merchandise.Trained new associates.

Service members banking accounts.Create checking, saving, and cd accounts.Provide high customer service.Call Center environment

Department manager of the toys department.Manage the department as well as a few associates.Keep up to date with price changes, modules, and events for the department.

Worked in the housewares department for 7 months.Worked in the toys department afterwards.Kept department clean and fully stocked.Helped customers with high satisfaction.Awarded the "Happy to help" award for giving out great customer support in the month of may in 2018.

Unloaded the GM, Remix, Produce, and Frozen and Dairy trucks.License for electric pallet jack, walkie stacker, and scissor lift.Stocked in various departments.Kept backroom clean and safe.