Nicholas V. Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

New York City Metropolitan Area

I was brought on at Komodo Health to lead a full implementation of Workday from inception to launch including Core HCM, Benefits, Advanced Compensation, PATT, and Adaptive Planning. I led this effort while deploying the platform at a hyper-growth, global, and remote-first organization. Multiple acquisitions and other unexpected business events were also addressed during the program's various phases. Related accomplishments include architecting, testing, and deploying over 25 integrations with other systems in close collaboration with functional teams. These included bidirectional integrations into and out of NetSuite, Greenhouse, Okta, benefits vendors, payroll partners, and other enterprise-wide tools. I also championed the need for - and contributed subject matter expertise to - the implementation of Jira Service Management for People Operations. This project took an unstructured email-based process and operationalized the resolution of worker service requests using automation, knowledge articles, and other self-service features.

New York City Metropolitan Area

At the NFL I led and managed the Core HR, Talent, Benefits, Compensation, Goals, Performance, Learning, and PATT workstreams of the League’s HCM Program. Platforms involved included Oracle Cloud HCM, Oracle Cloud Integration, and Kronos Workforce Central. I was also responsible for the ongoing monitoring and maintenance of over 30 integrations from a technical perspective.Other highlights include implementing new ServiceNow modules for HR Service Management in collaboration with cross-functional internal teams. This work led to a new streamlined case management system, as well as automation and orchestration of security roles in many downstream applications based on a master HR demographic data feed.

New York City Metropolitan Area

After being approached with a new opportunity as a result of initial successes at the company, I took on responsibility for leading Sales, Marketing, and Business Development efforts. These focus areas provided an opportunity to engage with C-level executives from many businesses while identifying their pain points, addressing their technology needs, and collaborating on bespoke solutions. The output of these technology assessments were individual roadmaps for prospective clients that aligned technology architecture with their overall business strategy.Additionally, I collaborated with content marketing consultants to revamp and optimize Google PPC campaigns, create engaging content for monthly newsletters, and enhance the company website's search engine visibility.

New York City Metropolitan Area

As Service Manager at TEKConn I managed service desk and dispatch operations for approximately 75 managed IT clients with a total of 3,500 end-point devices. While doing so I mentored, coached, and developed a team of 18 IT professionals. Clients spanned many industries including Healthcare, Legal Services, Financial Services, Marketing, Fashion, Retail, and others.Notable accomplishments included implementing a new timesheet system and achieving 100% accountability within the first 2 months. Additionally, customer satisfaction scores (CSAT) increased by over 3 percentage points during this same period. I collaborated with the team to create automated notifications and workflow rules in our PSA - ConnectWise - to monitor, control, and improve upon our KPIs. I also led the development and implementation of new support solutions and business processes leveraging the ITIL v3 framework.

Naples, Florida Area

At SkySoft I managed a wide variety of IT projects for small and medium-sized businesses. One particular focus area was migrating legacy on-premise Microsoft software to the cloud leveraging Office 365, Exchange Online, SharePoint Online, and other offerings.I procured services from sub-contractors and vendors while serving as the client's point of contact with accountability over all work being performed. Notable engagements included ServiceNow and Unified Communications projects for Coach, Inc, hardware relocation projects for Marriott International, and a refresh of network equipment and related routing configuration for a regional corporate campus with multiple sites.

Bachelor'S Degree, History

Activities and Societies: Academic Honors

Master Of Business Administration (M.B.A.), Management Information Systems

Activities and Societies: Beta Gamma Sigma, Golden Key International Honour Society