Nicholas is a successful entrepreneur and business management expert who brings over 30 years of professional experience to his role as Chief Operating Officer at APLS Group. Nicholas specializes in a diverse range of business areas including project management, team development, resource allocation, and quality assurance. He is also an accomplished management trainer and coach with a knack for helping employees reach their performance goals and objectives. Nicholas’s corporate success was formed through his work in the telecommunications, finance, and information technology industries, working for companies such as Time Warner Cable, Fidelity Investments . During his ten years at Time Warner Cable, Nicholas served as a manager in a variety of departments within the company. His coaching and communication skills were utilized early on in his position as Call Center Supervisor, where he worked with team leaders on developing customer awareness and policy changes to improve customer resolution turnaround time by 10%. Building on this success, Nicholas increased the productivity of the quality assurance technicians by 16% through performance tracking and individual and group training while serving as Time Warner’s QA Supervisor. In his next position as Technical Operations Supervisor, he consistently met or exceeded 100% of the department goals, including a 10% decrease in “trouble calls” after service installation. As the Head QA/Loss Prevention Manager, Nicholas oversaw and provided ongoing training for installation and repair service operations, where he streamlined processes to increase productivity. Nicholas’s outstanding work earned him the President’s Achievement award three times while at Time Warner Cable. At Fidelity Investments, Nicholas was a 401K Specialist who handled a variety of investment requests from both North American and international clients. He consistently received excellent scores in customer satisfaction from over 2000 clients.