Nicholas Vecchio Email & Phone Number

Brisbane, Queensland, Australia

Managing a team of highly-skilled service delivery coordinators who are responsible for delivering successful outcomes across the Telair ICT product suite. Empowering agents to deliver excellent results regardless of the complexity of the solution or the client's needs.Key responsibilities include day-to-day management and development of staff, including.

Brisbane, Queensland, Australia

Focused on delivering high-quality results across a range of complex, ICT projects. This role involved successfully managing multiple stakeholders, domestically and internationally, to ensure that project timeframes were met, and the client was happy with the results achieved.

Telair is a premium telecommunications Wholesaler that operates in the Brisbane SME market. Telair is able to leverage partnerships with major providers to deliver the best solution for our clients. The following is an example of product suite:- IT Managed Services- Cloud Hosted PBX/Cloud Storage- Virtual/Physical Server Management- Voice/Data plans.

Telstra Business Centre - Milton

- Managed a Telesales team of 8 staff that engaged local SME business to grow revenue whilst retaining existing clients- Key responsibilities included: Designing and Implementing Training, Coaching and Increased profitability through improved sales skills and Solution Style selling- Implemented a positive, achievement oriented culture, Scored above 80% in.

Vodafone Office - Toowong

I transitioned into this role due to gap identified with the on-boarding process. I was responsible for a group of approximately 60+ employees that performed varying sales based roles oner the phone. The primary duties I performed were as follows:- Training/Document Creation- Training Facilitation- Identifying areas for improvement through result analysis.