Nicholas Vecchio Email & Phone Number

Brisbane, Queensland, Australia

Managing a team of highly-skilled service delivery coordinators who are responsible for delivering successful outcomes across the Telair ICT product suite. Empowering agents to deliver excellent results regardless of the complexity of the solution or the client's needs.Key responsibilities include day-to-day management and development of staff, including implementing key metrics for tracking performance. Focused on creating an achievement-driven culture revolving around maintaining a… Show more Managing a team of highly-skilled service delivery coordinators who are responsible for delivering successful outcomes across the Telair ICT product suite. Empowering agents to deliver excellent results regardless of the complexity of the solution or the client's needs.Key responsibilities include day-to-day management and development of staff, including implementing key metrics for tracking performance. Focused on creating an achievement-driven culture revolving around maintaining a positive attitude and discipline. Show less

Brisbane, Queensland, Australia

Focused on delivering high-quality results across a range of complex, ICT projects. This role involved successfully managing multiple stakeholders, domestically and internationally, to ensure that project timeframes were met, and the client was happy with the results achieved.

Telair is a premium telecommunications Wholesaler that operates in the Brisbane SME market. Telair is able to leverage partnerships with major providers to deliver the best solution for our clients. The following is an example of product suite:- IT Managed Services- Cloud Hosted PBX/Cloud Storage- Virtual/Physical Server Management- Voice/Data plans offered through major Carrier's- Business Grade ADSL/Ethernet/Fibre Connections - Inter-Networking/Co-Location… Show more Telair is a premium telecommunications Wholesaler that operates in the Brisbane SME market. Telair is able to leverage partnerships with major providers to deliver the best solution for our clients. The following is an example of product suite:- IT Managed Services- Cloud Hosted PBX/Cloud Storage- Virtual/Physical Server Management- Voice/Data plans offered through major Carrier's- Business Grade ADSL/Ethernet/Fibre Connections - Inter-Networking/Co-Location Management Show less

Telstra Business Centre - Milton

- Managed a Telesales team of 8 staff that engaged local SME business to grow revenue whilst retaining existing clients- Key responsibilities included: Designing and Implementing Training, Coaching and Increased profitability through improved sales skills and Solution Style selling- Implemented a positive, achievement oriented culture, Scored above 80% in Employee Engagement- TBC Milton achieved key results during my tenure, moving from 42nd Nationally in June 2013 to 3rd Nationally… Show more - Managed a Telesales team of 8 staff that engaged local SME business to grow revenue whilst retaining existing clients- Key responsibilities included: Designing and Implementing Training, Coaching and Increased profitability through improved sales skills and Solution Style selling- Implemented a positive, achievement oriented culture, Scored above 80% in Employee Engagement- TBC Milton achieved key results during my tenure, moving from 42nd Nationally in June 2013 to 3rd Nationally by August 2013- Coached high achieving staff in Complex Data and IT services products to increase high value sales. Show less

Vodafone Office - Toowong

I transitioned into this role due to gap identified with the on-boarding process. I was responsible for a group of approximately 60+ employees that performed varying sales based roles oner the phone. The primary duties I performed were as follows:- Training/Document Creation- Training Facilitation- Identifying areas for improvement through result analysis of agentsKey Achievements:- Reduced attrition month on month through implementing proper induction… Show more I transitioned into this role due to gap identified with the on-boarding process. I was responsible for a group of approximately 60+ employees that performed varying sales based roles oner the phone. The primary duties I performed were as follows:- Training/Document Creation- Training Facilitation- Identifying areas for improvement through result analysis of agentsKey Achievements:- Reduced attrition month on month through implementing proper induction process- Visited inter-state stakeholders Emcorp and Broadland to improve sales results Show less