Nicholas W. Email & Phone Number

Bethlehem, Pa, Us

Pennsylvania, United States

Pennsylvania, United States

Bethlehem, Pennsylvania

New York, New York

Managed day to day operations for fast growing MSP based in the New York MetropolitanArea with an international clientele. Daily tasks consisted of managing and training a teamof Network Engineers and System Administrators to handle proactive and supportive carefor more than 50 clients. Worked to develop new business practices that improvedemployee morale, productivity, and allowed for increased growth. Exceeded Customerexpectations with consistent high levels of customer service.

Blue Bell, Pa

Establishing new prospective customers, understanding the customers’ unique business challenge(s) and opportunities, creating a vision and/or solution as well as presenting proposals, contracts and SOW(s) with a unique and compelling business propositionSelling to direct enterprise accounts as well as building and maintaining new strategic partnerships and resellers in order to expand Lantium’s reach in the global marketplacePartnering with mid-level management through C-level executives to identify pain points, cost efficiency opportunities, new revenue stream opportunities, unique competitive advantages, new product avenues and map those visions back to a customized Lantium technical solution

Blue Bell, Pa

Manager of Help Desk for Managed Services of Lantium Inc. Utilized Kaseya and Kayako Ticketing System to monitor and improve ticket SLA's. Oversaw Kaseya Implementation Project and delegated ownership of Kaseya Modules to each Help Desk Engineer. Conducted Team and Individual Meetings with Network Engineers for performance reviews and goal setting. Handled and resolved escalated Tickets from 2nd Level Network Engineers. Interviewed potential new hires. Trained and developed newly hired and existing engineers to improve the quality of service provided to our customers through our Managed Services Help Desk. Documented Managed Service Desk Employee Performance and wrote our detailed performance plans and reviews.

United States

To provide immediate and long term IT solutions that meet our customers' needs and improve productivity and profitability by simplifying or improving business practices through the use of technology. To develop new processes, network architecture, and software and hardware implementation to resolve the pain points our clients have within their existing use of technology.

United States

Handled 1st, 2nd, and 3rd Level support requests. Remote Support for all clients, workstations, servers, printers, networks, and vendor specific hardware and software. Support clients' disaster recovery solutions. Basic and Advanced technical support and troubleshooting at the network level of WAN/LAN connectivity, routers, firewalls, and security. Remote monitoring of system alerts and notifications. Communicate with customers as required, keeping them informed of incident status, impending changes to network environment, or agreed outages. Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc. Support services for virtualization technologies: VMware, Citrix, and Microsoft. Remote access solution support: VPN, Terminal Services, and Citrix. Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review. Document maintenance and updates/changes for all computer systems and network infrastructure

Manage and maintain network infrastructure. Manage multi-os domain, and maintain interconnectivity between UNIX server and Windows domain. Maintain PCI compliance for Credit Card Terminals and IC Verify Workstation. Maintain Time-In-A-Box workstation and Time Card machine. Managed Blackberry Internet Service. Maintained Windows XP, Vista, and Windows 7 workstations. Maintained networked printers and input devices (barcode scanners, scanners, and credit card terminals). Worked with POS vendor Spruce Computers to maintain UNIX server and POS software. Maintainted security of local area network and wireless networks. Maintained and Managed Sonicwall Firewall and Cisco ASA 5510. Restored server, workstation, and network device function after lighting strike. Implemented change from analog phone system to digital phone system. Switched from T1 voice/data system to Verizon FIOS managed system. Worked with local and national vendors for new systems and replacement parts. Maintained a budget for maintenance, repairs, and replacement of equipment. Maintained and managed remote computers used for business.

Promote existing and new products to the customers. Assist customers in finding the right products for their jobs. Process orders from customers with vendors.

A.A.S., Network Technology

Business Managment