Nicholas Walker Email & Phone Number

• Produced detailed and relevant reports for use in making business decisions.• Broadened improvement initiatives, troubleshooting problems for corrective action.• Improved service and product development process by incorporating design for Six Sigma.• Conducted thorough reviews of operations to devise and deploy improvement strategies.• Improved communication at all levels.• resolve weak points and introduce new processes.• Compiled research data and gave professional presentations highlighting finds and recommended optimizations.

Cape Town, Western Cape, South Africa

• Launched new, robust business management software system, resulting in improved operational insight and planning.• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.• Managed budget implementations, employee evaluations, and contract details.• Introduced new methods, practices, and systems to reduce turnaround time.• Formulated policies and procedures to streamline operations.• Reported issues to higher management with great detail.

Cape Town, Western Cape, South Africa

• Managed all of the operational and logistics of the business with relation to the allocation, induction and deployment of staff for clients.• Established foundational processes for business operations.• Identified plans and resources required to meet project goals and objectives.• Managed projects from procurement to conclusion• Managed all labour relations, including negotiations with employees, clients, unions and labour departments.

Cape Town, Western Cape, South Africa

• Managed 15 Branch staff in addition to 1200 contract personnel.• Drafted and installed new HR policies and guidelines.• Attended to all disciplinary procedures and hearings, including CCMA and labour court appearances (with an in-house attorney)• Continued to develop and oversee various procedures to optimize several unique projects and client requirements.